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ISU Physical Therapy Clinic, Pocatello


Phone:  (208) 282-2590
Fax:  (833) 499-1813

1400 E. Terry Dr., Bldg. 63
Pocatello, ID  83209
2nd Floor, Garrison Hall


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Monday - Thursday
3:00 PM - 6:00 PM


Picture of PT examining a wrist injury

ISU's Physical Therapy Clinic provides quality therapy services to ISU employees, students, and local community patrons.  Clinical therapists provide a wide variety of physical therapy evaluation and treatment services including Orthopedic therapy; Pelvic floor therapy; Ergonomic consultation services; and Balance (Vestibular) testing. 

The clinic functions as a teaching arm for doctoral students in physical and occupational therapy and is supervised by licensed faculty.

Idaho State University recognizes that our mission is to care, support, and educate individuals and families affected by health conditions that diminish their quality of life. We acknowledge that individuals may experience discrimination in the healthcare system, which can adversely affect their health outcomes.  We recognize that both conscious and unconscious discrimination occur. Overt and conscious discrimination is not tolerated. Unconscious or unintentional discrimination need to be identified, challenged, and addressed. We believe everyone has the right to be healthy and have access to the resources they need.

We strive to achieve the following commitments to our colleagues and our patients:

  •  Goal 1: We do not discriminate on the basis of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.
  • Goal 2: All patients receive the highest level of care possible delivered in a patient and family friendly approach using evidence-based medicine.
  • Goal 3: We recognize racism, not race, as the cause for healthcare disparities and therefore will examine our healthcare treatment plans for bias.
  • Goal 4: We will track information on factors that create disparities as they relate to health outcomes to better identify how we may actively seek to eliminate such disparities in healthcare.
  • Goal 5: We intend to improve the diversity of our workforce to reflect the community we serve.
  • Goal 6: We commit to listen, learn, and seek to understand in order to create impactful and sustainable positive change.
  • Goal 7: We will recognize and reward practices that promote health equity.

Definition of health equity: The state in which everyone has a fair and just opportunity to attain their highest level of health. https://www.cdc.gov/healthequity/

While the terms equity and equality may sound similar, the implementation of one versus the other can lead to dramatically different outcomes for marginalized people: Equality means each individual or group of people is given the same resources or opportunities. Equity recognizes that each person has different circumstances and allocates the exact resources and opportunities needed to reach an equal outcome within the scope of care provided at ISU Clinics.


Our clinic offers hands-on physical therapy that strives to help patients regain their range of motion, manage their pain, and improve their quality of life resulting from injuries and other chronic health conditions.  Services may be provided by student clinicians who are supervised by licensed Physical Therapists during our clinical practicum hours of 3:00PM - 6:00PM.


Comprehensive treatment and rehabilitation of injuries or dysfunctions of bones, joints, muscles, tendons, and ligaments such as sprains, and surgical rehabilitation. Treatment includes manual techniques and therapeutic exercises.

Pelvic floor treatment interventions may include: Pelvic floor and/or core stabilization exercises, manual therapy, keeping a bladder diary, dietary education, behavioral techniques, postural education, functional training, relaxation techniques, biofeedback/electrical stimulation, and ultrasound. Pelvic floor physical therapy can benefit conditions such as urinary/fecal incontinence, dysfunctional voiding, bowel/bladder re-training, constipation, chronic pelvic pain, abdominal pain/bloating/cramping, pudendal neuralgia, pain with pregnancy, post-partum care, sexual dysfunction, pain with intercourse, and pelvic organ prolapse.

Specialized evaluation and treatment of vestibular canal (inner ear) to treat dizziness and vertigo.  These interdisciplinary services are performed by a physical therapist and an audiologist.

Therapists and supervised students conduct ergonomic evaluations at the workplace to work to decrease worker injury and increase the productivity of the worker.

Make an Appointment

Call (208) 282-2590 to schedule an appointment:

  • Clinic Hours:  Monday - Thursday, 9:00 AM - 6:00PM
Patient Referrals

The ISU Physical Therapy Clinic accepts physician referrals via phone or fax:

  • Phone:  (208) 282-2590
  • Fax:      (833) 499-1813

Physician referrals are required for all Medicare and Medicaid patients.


Patient parking is available in the areas designated clinic patient parking in the East or West lots of Garrison Hall (Building 63).  You will need to obtain a parking pass from the front office staff before parking.  Look for the white "Patient/Client Parking" signs.  These are the first six parking spots on the right hand side of the lot. 

Please place the Guest Parking Pass on the left side of your dashboard to avoid receiving a parking ticket. Unfortunately, we can NOT reverse parking tickets.

Campus map

Consent Forms

Consent forms are traditionally sent via DocuSign to your email account.  If you are unable to sign consent forms electronically, paper copies are also available for your covenience.  Please print and return with you on the day of your appointment.

Headshot of James Ralphs

James Ralphs, DPT, OCS

Clinical Assistant Professor

(208) 282-2843

(208) 282-4962



If you have insurance, please bring your insurance card with you to every appointment. Our clinic accepts and bills the following insurance plans:

  • Aetna
  • Blue Cross of Idaho
  • Cigna
  • Medicare
  • Medicaid
  • Pacific Source
  • Regence Blue Shield of Idaho
  • Select Health
  • Tricare
  • TriWest (with VA authorization)
  • United Healthcare
  • UMR

Physical therapy is a specialty service and most likely will not be covered under your typical office visit co-payment.  Many insurance plans require that you meet a deductible prior to receiving benefits which usually have a visit limit and may be combined with other therapy services.  Medicare and Medicaid patients must have a physician’s order on file in order to obtain services.

  • Payment, including co-pays, is expected at the time of service. 
  • We accept cash, check, and visa/debit payments.
  • Ask about our income-based sliding scale.
  • Click here to make an online payment:

    Pay Online
No Surprise Billing Act

Records Request

All patients will have the ability to review, inspect and/or obtain a copy of the PHI in the Medical Health Record.

Patients may request to review and inspect their Medical Records at any time.  A patient does not have the right to immediate access to his or her medical/dental record under the HIPAA Privacy Rule.

Patients may request a paper copy and/or electronic file, of their Medical Record by completing and signing an Authorization to Release Protected Health Information (PHI) Form.  All patient requests will be completed within 10 business days.

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