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Idaho State University

Complaint Resolution

 

Students seeking advocacy or guidance in conflict resolution at any point in the complaint process may contact the Office of the Dean of Students at (208) 282-2794. That office can help you exhaust all institutional resources available.

Students with academic complaints/grievances should first meet with the instructor responsible for the policy, procedure or decision that resulted in the student’s initial complaint/grievance. If the student is still dissatisfied after that meeting, the student should next meet with the instructor’s department head and then with the dean of the college in which the course is offered.

If the complaint/grievance involves an academic policy, the student should first meet with the official responsible for the policy, procedure, implementation or decision. If the student is still dissatisfied after that meeting, the student should next meet with the official’s supervisor.

If, after that meeting, the student is still dissatisfied, the student may appeal the decision, in writing, to the Provost/Vice President for Academic Affairs and Enrollment Management who shall have ten (10) business days to investigate and render a decision on the student’s complaint/grievance.

The Provost/Vice President for Academic Affairs may elect to meet with the student or may decide the merits of the case based upon the written appeal. This is the final appeal at the University level.

If your complaint has still not come to a satifactory end, please contact the State Board of Education.

Idaho State Board of Education
boardofed.idaho.gov
(208) 334-2270

See the following list of State Authorization Agencies and Lead Contacts for student complaints:

National Council for State Authorization Reciprocity Agreements
State Portal Entity Contacts
nc-sara.org/content/state-portal-entity-contacts

Northwest Commission on Colleges and Universities
www.nwccu.org
(425) 558-4224

ISU Veteran Student Services Center
www.isu.edu/veterans
(208) 282-4245

To file a formal complaint of harassment or discrimination based on a protected class please contact the ISU Office of Equity and Inclusion or call (208) 282-3964.