Frequently Asked Questions about University Tutoring
Who can use University Tutoring?
Any student can use our services! That includes those taking courses for credit, for non-credit, and dual enrollment students.
How much does it cost?
Nothing! The cost of tutoring services is included in the tuition and fees you pay as a student.
Do I have to be failing a course to get help?
No. If you are struggling with course content, we are always here to help. But many students who come to University Tutoring are doing well in class: they just want an extra pair of eyes to look over their paper before they turn it in or help solidifying their understanding of course specific concepts.
What should I bring with me to the session?
If it is an appointment for writing support, bring your paper (hard copy or digital), the assignment prompt, and anything else you think might be useful (e.g., readings, class notes, etc.). For math and content area suppport, bring your notes, any handouts provided by the instructor, and your book if you are doing problems or answering questions out of it.
What should I expect from my tutoring session?
Our peer tutors are here to help you learn. They are not substitutes for missed lectures and will not do coursework for you. Instead, they are trained to guide you through your course content and assist you in arriving at your own solutions. You can expect to have your academic support specialist's undivided attention for the entire session and for the specialist to be knowledgeable about the content area you're working on; you can expect to learn strategies for effective study and exam preparation; and you can expect to make the final decision about the work you and your tutor do during your session.
Where does tutoring take place?
Most in-person sessions for math and writing support take place in REND 323 (Pocatello) or CHE 220 (Idaho Falls). For content-specific tutoring, you will generally meet your tutor in a public space on campus (e.g., "3rd floor hallway in REND"). When you make your appointment, you will receive an email informing you where your tutor will be located. Tutoring is also available by Zoom. For math sessions, you can find the link to the Zoom room on our homepage (isu.edu/tutoring). For all other Zoom appointments, you will receive the link in your confirmation email after you make your appointment. You can also submit a paper online to receive written feedback (generally within 48 hours)
How do I make an appointment with a tutor?
All appointments are made through Navigate (isu.edu/navigate). You will log in using your bengalweb credentials. Students are also encouraged to download the Navigate App for students from the Apple Store or Google Play. This Using Navigate for Tutoring Appointments pdf will walk you through the enitre process.
Who are the tutors?
Most of our tutors are students just like you. They only tutor classes that they have taken before and mastered the material. Some faculty hold occasional office hours in the Student Success Center and are happy to help you even if you are not taking their class.
What classes are tutors available for?
If it's a class offered by the University, there's a good chance we can arrange a tutor for the content! If we don't have a tutor available for your class when you make your appointment, let let us know and we will do our best to locate one.
What if I have to miss my scheduled appointment?
Please provide University Tutoring with a minimum 2-hour notice if you are unable to attend your scheduled session. To ensure that everyone who needs access to a tutor can get one, you will be blocked from making appointments if you repeatedly cancel or miss appointments.
Are tutoring services always available?
Generally speaking, yes. The Math Center and Writing Center are open Monday through Thursday from 9 a.m. to 7 p.m. and Friday from 9 a.m. to 2 p.m. during the fall and spring semesters. We are also open during the summer on a more limited schedule (check our homepage for summer hours). In addition, tutors for high demand classes tutors are often available later into the evening and even offer weekend hours. Support services will end every semester at 5 p.m. on the Friday before Finals Week and no sessions will be held during national holidays, fall and spring breaks, or Thanksgiving and Christmas breaks.