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ITS Service Desk

IT customer-care technicians are available to offer support and provide technical assistance to customers using software, hardware, and other IT systems. Our staff can provide guidance or troubleshoot problems through diagnostic tests and remote access to your computer. There are locations on all three campuses, as well as phone, email, and online chat available to provide assistance in whatever way is comfortable for the customer.

We can assist with
  • Resetting your password
  • Computer accounts for access to the ISU Wireless Network and Computer labs
  • PC support setup and configuration for faculty and staff
  • Account creation and access
  • VPN requests
  • General assistance
  • And much more. 

Contact the Service Desk as listed below or visit our information and service request system, TigerTracks

Contact Us

Rendezvous Drop-in Lab 2nd Floor

Monday through Thursday: 12:00 am to 10:30 pm

Friday: 12:00 am to 7:00 pm

Saturday & Sunday: 9:00 am to 7:00 pm

CHE Bldg 201

Monday through Thursday: 7:00 am to 10:00 pm

Friday: 7:00 am to 6:00 pm

Saturday: 9:00 am to 3:30 pm

Sunday: Closed

Sam and Helene Skaggs Health Science Center - Meridian 686C

Monday through Friday: 8:00 am to 5:00 pm

Saturday & Sunday: Closed

On-Campus: xHELP (4357)

Off-Campus: (208) 282-HELP (4357)


Go to  chat

Monday through Friday: 24 hours

Saturday & Sunday: 9:00 am to 5:00 pm