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Self Help Articles

Expand the sections below to find articles with step-by-step instructions for connecting your ISU-issued computer to your department's networked printers, updating your computer's operating system (OS) or software, or initiating a scheduled remote support session with your CAL IT support representative.

Expand the section for your department, then click the link for the printer you need to connect to. Instructions for Mac and Windows platforms are listed separately.


Mac instructions coming soon


POLS B&W Printer - Windows

POLS Color Printer - Windows

Use the resources below when seeking remote help via Bomgar from your technician.

Initiating a Bomber Remote Session - Mac

Video: Initiating a Remote Session - Mac

Video: Initiating a Remote Session - Windows