Bridging the Distance: How a Robot is Helping Build Connection Across Campuses

At the L.S. Skaggs College of Pharmacy, we deliver a synchronous Doctor of Pharmacy (PharmD) program across three campuses: Pocatello, Meridian, and Anchorage. Administrators, including the dean, can only be physically present at one site at a time.

This physical separation has real consequences: it limits communication richness, reduces opportunities for observational learning, and weakens the casual, spontaneous interactions—like hallway chats and impromptu office drop-ins—that help shape relationships, trust, and campus culture. Traditional tools like Zoom and phone calls serve a purpose but often feel transactional, lacking the spontaneity and visual cues that foster deeper engagement. These gaps can lead to:

• Reduced Communication Richness: Fewer cues, less cooperative learning, and lower relationship quality
• Decreased Informal Communication: No watercooler talk, fewer spontaneous conversations
• Disconnected Feedback: Limited real-time, in-the-moment course corrections
• Reduced Modeling: Fewer opportunities to observe professional behavior or peer collaboration
• “Out-of-the-Loop” Dynamics: Gaps in information sharing and cultural awareness between campuses

To help address these challenges, the college began using a telepresence robot—originally deployed in research labs so graduate students could work with faculty virtually at the bench. Recognizing its potential, Dean Tom Wadsworth suggested adapting the robot for administrative use, particularly at the Anchorage campus, which has historically had the least day-to-day access to administrative presence.

The results have been both impactful and, unexpectedly, a lot of fun.

“The robot has completely changed how I can show up for the Anchorage campus,” said Dean Wadsworth. “I can now join hallway conversations, drop in on staff meetings, or even attend birthday parties and celebrations. It’s allowed for more human, spontaneous interactions that just aren’t possible on Zoom. And honestly—it’s been a blast. There’s been a lot of laughter.”

Students have embraced the robot so fully that they held a vote and gave it an official name: “The Dean Machine.”

What started as a workaround for communication gaps has evolved into a new, lighthearted way to build community. Faculty, staff, and students all report feeling more connected, seen, and supported.

This is just one example of how the College is leaning into creative solutions to strengthen both the onsite and virtual experiences of our students and employees. Our goal is to create a participatory culture with high communication richness—one where distance doesn't dilute relationships, and where technology helps build community instead of getting in the way.