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Change your Account Claim Email Address

November 18, 2021

Change your Account Claim Email Address

Identity theft is one of the biggest security threats in our daily lives, and ISU’s Information Technology Services is committed to protecting your university identity. To that end, we are changing the process we use to verify your identity if or when you are unable to login using our Identity Management System. We believe that this change will help us better protect your information.  

Starting immediately, if you forget your ISU password and cannot answer your security questions, the ITS Service Desk will send a new account claim email to your Account Claim Email, if it is not the same as your ISU Email. (You set up your Account Claim Email the first time you used the Identity Management system. Follow the first 3 steps below to view your Account Claim Email.)

If you do not have a different email address set up as your Account Claim Email, we will send a passcode to the mobile phone number you listed in the Identity Management System. 

Given these changes, it is important that you go into the Identity Management System and provide a different email where we can send the account claim email, and a mobile phone number we can use. You need to set these up in advance, since we will not be able to ask you for an account claim email or cell # over the phone if you need assistance, for obvious security reasons.   

Setting up your Account Claim Email and Mobile Phone number

  1. Go to iam.isu.edu and enter your username and password
  2. Click on the My Profile tab at the top.
  3. On the far right, next to Account Claim Email, enter an email address that is different from your ISU email address (shown on the line above)
  4. Next to Mobile Phone, enter your cell phone number.
  5. Click Submit, at the bottom left of the profile window.


As long as you have the Password and Account Management Portal open, we advise you to consider taking the following additional steps to protect your personal information.

Review your Security Questions.  If you haven’t looked at these in some time, take a moment to look them over. Click on Set Up Security Questions to see the 5 security questions you chose as well as your answers. To choose a different question, click on the pencil icon to the left of each question, and a list of 25 question options will appear. Try to pick questions you’ll be able to remember the answers to, but that others won’t be able to guess.

Reset your Password. Click on My Accounts at the top of the page, then click on New Password and follow the instructions. One way to make your password more secure is by using a passphrase rather than a simple password. A passphrase is a sentence-type string of words, numbers, and symbols that is longer than a password and is both easier to remember and more difficult for hackers to guess.  Passphrase examples (please don’t use these): “?Hard2Guess?EZ2Remember!”  “Change^Up^Your_Password_Dude!”  “Benny15TheBestMascot4ever”

If you have any concerns or questions, please feel free to contact us.  We can be reached at 208-282-4357 (HELP) or by email at help@isu.edu.


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