IT Networking and Communications Systems

Telephone User Guide

Index

General Information

RolmPhones

Cisco Telephones

Unity Voicemail Users Guide

Introduction

The ISU networking and telecommunications system is comprised of a complex multi-vendor solution of hardware, software, and cable plant facilities supporting voice, video, and data communications. The Department of IT Networking and Communications Systems (NetCom) provides hardware and plant facility support, installation, maintenance, and repair for all aspects of networking and telecommunications under the direction of Information Technology Services. Specifically, the department is responsible for telephone services, data networking and transport, Internet, plant facilities (backbone infrastructure), switchboard operator services, Electronics Repair and Service (ER&S), and the Print & Postal Center. The telephone system is a hybrid system comprised of a tradional digital private branch exchange (PBX) and voice-over-IP (VoIP) systems. These systems are owned by the University and operated by NetCom. The plant facilities are comprised of copper and fiber optic cable. Data network and transport hardware includes routers, firewalls, switches, wireless access points, etc.

Below you will find a summary of how to place calls, how to use some of the system features and how to request service. Questions regarding NetCom services should be directed to the NetCom Business Office located in the Red Hill Building, or call extension 4541.

Request for Service or Repair

  • Voice & Data
  • For repair of equipment or lines call the NetCom Business Office at extension 4541. Repairs generally will be completed within 24 hours. You may also submit a request online.
  • For all new installations, moves, adds, or changes (MAC) to equipment or lines, call the NetCom Business Office at extension 4541. Most work, whether billable or non-billable requires a departmental requisition to be submitted prior to work beginning. You may also submit a request online.

Billing

A billing report is issued to each department monthly. The billing period runs from the 1st to the 31st of each month. The billing report includes: costs incurred for long distance toll, line/equipment charges, computer equipment maintenance and billable service work performed. The billing report includes charges for both voice and data.

Long Distance Toll Charges

  • All charges for FAC, Calling Card and 800 services are itemized by user on the monthly billing report.

Line / Equipment Charges

  • Each voice circuit or line, is billed monthly - in advance. Voice will be for a connection to the Rolm CBX or VoIP system and includes telephone rental charges. There is currently no monthly line charge for a new data install.

Long Distance Toll Charges

  • All charges for FAC, Calling Card and 800 services are itemized by user on the monthly billing report.

Non-Billed Services

Voice

  • Maintenance and repairs on lines or telephone instruments, except when theft, vandalism, or abuse are involved.
  • Software features.
  • Software configuration changes.

Data

  • Maintenance and repairs LAN connections.
  • Repairs or service to any personal computer, terminal or peripheral which is covered by an equipment maintenance agreement with ER&S.

Billable Services

Voice

  • New installations of lines and associated telephone instruments.
  • Recurring monthly line charges and telephone instrument rental.
  • New cable installation.
  • Moving phones or lines in an existing installation.
  • Remodeling or new construction changes and additions.

Data

  • New installation of lines.
  • New cable installation.
  • Moving PCs, terminals, peripherals or lines in an existing installation.
  • Remodeling or new construction changes and additions.
  • New connections to and installation of local area networks.
  • Setup of PCs, terminals, or peripherals.

Caller ID

The University telephone system provides Caller ID information to the local community. When you place a call from on-campus to an off-campus phone number, and the called phone number has the Caller ID feature, the phone number of the phone you are calling from will be displayed in the following format:

208-282-your number
ID ST UNIV

Dialing Instructions

On-Campus to On-Campus

To place calls where both parties are on-campus simply dial the four digit extension number (between 1000-7999).
Consult the table below for more information on extensions:

LocationExtension Range
Pocatello Campus 2000-7699
Idaho Falls
University Place Campus
7700-7999
Idaho Falls
Heath Science Education Bldg
1100-1125
Twin Falls Campus 1200-1299
Meridian Campus 1700-1999

Off-Campus to On-Campus

Dial 282 + the extension number.

On-Campus to Local Numbers

Dial 8 + number


The local calling area includes:

American Falls, Arbon, Arco, Ashton, Bancroft, Blackfoot, Dayton, Downey, Driggs, Felt, Firth, Franklin, Grace, Grays Lake, Holbrook, Howe, Idaho Falls, Inkom, Irwin, Island Park, Lava Hot Springs, Lewisville, Mackay, Malad, McCammon, Menan, Montpelier, Moore, Paris, Pocatello, Preston, Rexburg, Rigby, Ririe, Riverside, Roberts, Rockland, St. Anthony, Shelley, Soda Springs, Tetonia, Thatcher, Victor and Wayan.


On-Campus to Toll-Free Numbers
Toll Free Dialing
Emergency Calls: 911
Local Calls 8 + Number
800,855,866,877,888: 8 + 1 + 8xx + Number
Idaho Road Report: 8+511
Idaho Relay Service: 8+711
Idaho Dig Line: 8+811
Idaho Care Line: 8+211

On-Campus to Long Distance Toll Numbers

University FAC/BENGALNET Continental U.S., Alaska and Hawaii:

  • 9 + FAC + 1 + Area Code + Number

University FAC/BENGALNET International:

  • 9 + FAC + 011 + Cnty Code + Number

Directory Assistance:

  • 9 + FAC + 1411

Per Call Blocking

If you are concerned with privacy, and would like to block your call from displaying calling party identification, we have provided a call-by-call method to block your phone number from being displayed:

Normally, to place an outside call, you pick up the handset and dial the access code 8 for local calls, or 9 for long distance calls.
To block your call from displaying calling party identification, pick up the handset and dial 67 before the access code 8 or 9.

Personal Phone Calls

Do not use your University issued FAC or calling card for personal use.

If you need to make a personal long distance telephone call, you may do so by using a personal calling card.

To use the Universities long distance telephone company:
To make a personal long distance phone calls

  1. Dial 8 + 1 + Area Code + Number
  2. You will be asked for your AT&T or other major credit card number.
  3. The call will be billed direct to you.

To use your personal long distance telephone company:
To make a personal long distance phone calls

  1. If your carrier uses a 1010xxx type of access:
    Dial 751 + 1010xxx + 0 + Number
  2. If your carrier uses a 800, 855, 866, 877, or 888 type of access:
    Dial 8 + 1 + 8xx + Number
  3. If your carrier uses a local number:
    Dial 8 + Number

Direct inward system access (DISA)

DISA is a service offered by Telecommunications allowing users to access campus dial tone from any touch-tone phone in the local calling area. If you are at home and need to make a long distance call billed to your university account, you can do so by using DISA.

NOTE: DISA access requires the use of a true touch-tone phone.
Many phones on the market today have a push button dial pad, but are pulse code not touch-tone.

DISA - Getting Campus dial tone:

  • Dial 282-0172, it will ring once, you will then hear two beeps, enter your FAC, you will hear three beeps followed by Campus dial tone- your in. Once you receive Campus dial tone proceed to make a call as if you were originating it from your office on campus.

DISA - Making a DISA Long Distance Call:

  • Follow normal procedures for placing a call from your Campus phone: Dial 9 + FAC + 1 + Number.

DISA - Accessing Voice Mail:

  • Dial 6990
  • When Unity Voice Mail answers, press * then enter your extension number + # then your PIN + #.
  • OR
  • Dial Unity Voice Mail direct by dialing 282-6990.
  • When Unity Voice Mail answers, press * then enter your extension number + # then your PIN + #.

Rolm Phone Users Guide

 The following information is provided to help you use your Rolm Phone.

Placing Calls
  • Pick up handset, listen for dial tone, dial number.
  • Or, do not lift handset, press line button, listen for dial tone and dial number. When the called party answers, pick up the handset.
  • Or, if you have a two-way speaker phone (two-way speakers are not available on RolmPhone 120), do not lift handset, press line button, listen for dial tone and dial number. When the called party answers, face the phone and speak normally. You may pick up the handset at any time during the conversation.
Note: If you are using your handset in a normal conversation, you may activate the speaker function at any time by pressing the speaker button on your phone and replacing the handset in the cradle. You can continue the conversation using the speaker function.
Receiving Calls
  • When phone rings, pick up the handset and you will be connected to the caller (it is not necessary to push line button first). Do not push the line button after picking up the handset, you will disconnect the party you are talking to.
  • Or, if you have a speaker phone (not available on RolmPhone 120), do not pick up the handset, press the line button, face the phone and speak normally. You may pick up the handset at any time during the conversation.
Note: If you are using your handset in a normal conversation, you may activate the speaker function at any time by pressing the speaker button on your phone and replacing the handset in the cradle. You can continue the conversation using the speaker function.
HOLD

Allows you to temporarily hang up a line, either to take a call on another line, or to attend to another matter.

TO PUT A CALL ON HOLD

  1. Press 'hold' button
  2. Hang up

TO RECONNECT

  1. Press line button of call that is holding
  2. Pick up receiver
TRANSFER

Allows you to transfer a call to another extension, or to the switchboard.

TO TRANSFER A CALL

  1. Press 'transfer' button
  2. Dial transfer-to extension number (or 0 for ISU operator)
  3. Announce call to the person you are transferring the call to
  4. Hang up

RECONNECT IF TARGET EXTENSION IS BUSY

  1. Listen for busy signal
  2. Press 'connect' button
  3. Inform calling party that the extension is busy

RECONNECT IF TARGET EXTENSION IS ANSWERED BY VOICE MAIL

  1. When Voice Mail Answers Press ** on your dial pad.
  2. Press 'connect' button
  3. Inform calling party that the called party is not available.

CONNECT

Allows you to reconnect to a party you have tried to transfer, or puts a current call on hold while you connect to a camped-on call. You may alternate between callers using connect. (Also, see Consultation Call.)

SAVE & REPEAT

Allows you to save a number you have just dialed so that you can redial the number later. This feature works on internal and local calls, it does not work in conjunction with FAC or long distance dialing.

TO SAVE A NUMBER

  1. Get dial tone.
  2. Dial the number
  3. Press 'flash' # 4
  4. Hang up

TO REDIAL

  1. Get dial tone.
  2. Press # 7.

STATION SPEED

Allows you to store frequently called numbers, up to 9, for instant recall.

TO SET A SPEED NUMBER

  1. Get dial tone
  2. Press # # 3
  3. Enter an index number, 1-9, on your keypad
  4. Enter the number you want to store. If it is a local, off-campus number, remember to press 8 + number, or if long distance, 9 + FAC + number.
  5. Hang up

TO USE A STORED NUMBER

  1. Get dial tone
  2. Press # 3.
  3. Enter, on the keypad, the index number on which you stored the number.
NOTE: If you have Voice Mail and a MSG WTG button on your phone, you may store the Voice Mail access number under Station Speed Index 0.

SET UP VOICE MAIL MSG WTG BUTTON

  1. Get dial tone
  2. Press # # 3
  3. Press the index number '0' on your keypad
  4. Enter 6990
  5. Hang up

TO ACCESS VOICE MAIL WITH MSG WTG BUTTON

  1. Get dial tone
  2. Press MSG WTG button
  3. Wait for Voice Mail prompts

CAMP ON

Allows you to stay on the line after hearing a busy tone and listen to Music-On-Hold until the called line becomes available.

TO CAMP-ON A BUSY LINE

  1. Listen for busy signal
  2. Wait for music and stay on the line
  3. When called line becomes idle you will hear ring back

TO CANCEL CAMP-ON

  1. Hang up
Note: If you attempt to camp on a busy line that already has someone else camped-on, the normal busy tone will change to a fast busy tone. Hang up and try your call later. Only one user can camp on a line at a time.

CALL-BACK CAMP-ON

Allows you to camp-on a busy line without remaining on the line, freeing you for other work.

TO SET CALLBACK CAMP-ON

  1. Listen for busy signal
  2. Press 'flash' # 1
  3. Hang up

WHEN THE CALLED LINE BECOMES IDLE

  1. Your phone will give a long ring
  2. Pick up the handset
  3. You will hear the called extension ring back

CONFERENCE CALL

Allows up to 8 parties to participate in a single conversation. Call the first party, then see the following steps to add additional parties to the conversation. (When there are more than two outside parties in the conference, the quality of the connection cannot be guaranteed.)

CONFERENCE CALL SETUP

  1. Originate first call, ask party to hold.
  2. Press 'flash'
  3. Dial second party
  4. When party answers, press 'flash' * 4. You will be connected in a multiple party conference call at this point.
  5. To add additional parties, follow steps 2-4, ask them to hold and continue until all parties have been called.

TO DROP LAST PARTY FROM CONFERENCE

  1. If any party you try to add is busy or does not want to participate in the conference:
  2. Press 'flash' * * 4

CONSULTATION CALL

Allows you to talk privately to a second party while the first party remains on 'soft hold.'

TO ORIGINATE A CONSULTATION CALL

  1. During a conversation, press 'flash'
  2. Dial second party
  3. Carry on a private conversation with second party (Flash puts the first party on a 'soft hold.')
  4. Press the connect button to switch back to first party (Now you have the second party on 'soft hold.')
  5. You may continue to switch back and forth by pressing the connect button as many times as you want until one of the parties hangs up.

TO ANSWER A CAMPED-ON CALL

  1. You'll hear a beep in your earpiece while on a call
  2. You'll also see your CALL WTG lamp flash
  3. Ask first party to hold
  4. Press the 'connect' button
  5. Speak to the second caller
  6. Press 'connect' again and you'll be connected to the first calle
  7. You may continue to switch back and forth between calls until one of the parties hangs up.

REP DIAL

Allows you to program blank buttons on your phone to perform features or dial numbers for you.

TO SET A REP DIAL BUTTON

  1. Get dial tone
  2. Press * 5 6 6
  3. Press the feature button you want to set
  4. Enter digits or feature code (to add a delay to your sequence, press 'hold' for a six second delay)
  5. Hang up

TO USE REP DIAL

  1. Press feature button you set
  2. Or, get dial tone and press feature button

CALL PICKUP

Allows you to answer a call ringing at another extension, when you know the ringing extension's number.

TO PICK UP A CALL

  1. When phone begins ringing, pick up your own phone and get dial tone
  2. Dial * 3 + extension of line ringing
  3. You now have the call from the other extension on your phone

GROUP PICKUP

Allows you to answer a call ringing in your pre-assigned group without knowing the line's extension number.

TO PICK UP A CALL IN YOUR GROUP

  1. When phone begins ringing, pick up your own phone and get dial tone
  2. Dial * * 3
  3. You now have the call on your phone
Note: Group pickup must be programmed by Telecommunication's software.
Call the business office to request this service - at no charge.

CALL FORWARD

Allows you to have your calls ring at another extension or have Voice Mail answer your calls for you.

TO FORWARD YOUR CALLS

  1. Get dial tone
  2. Press # 9 + extension you want to take your calls
  3. Or, # 9 + 6990 if you want Voice Mail to take your calls
  4. Hang up
  5. Note the rapid flash on your line button lamp

TO CANCEL FORWARDING

  1. Get dial tone
  2. Press # # 9
  3. Hang up
  4. The line button lamp is no longer flashing

PARK

Allows you to transfer a call to another extension and place the call on hold there. Park is convenient when you have tried to transfer a call to a busy extension, and the calling party wants to be placed on hold. You are actually camping the call on the busy extension.

TO PARK A CALL

  1. You have a call you want to park on another line
  2. Press 'flash' * 6
  3. Dial extension number of line where you want the call to be parked
  4. Hang up

PRIVACY

Allows you to prevent calls from being parked or camped on your line before or during an important conversation.

TO ACTIVATE PRIVACY

  1. Get dial tone
  2. Press # 2
  3. Or, if you are currently in a conversation, press 'flash' # 2
  4. Continue conversation

RING TONES

Allows you to change the tone of your telephone's ringer. In a large office this is ideal to distinguish which phone is ringing.

TO SET RING TONE

  1. Get dial tone
  2. Dial * 572
  3. Listen to ring tone
  4. Press each number 1-8 on the keypad and listen for associated ring with that index number
  5. Hang up when you are satisfied with tone

PhoneMail User's Guide

See the Cisco Unity Voice Mail Users Guide for instructions on how to use Voice Mail with RolmPhones.

NetCom Office

netcom@isu.edu

208-282-4541

208-282-4900

208-282-4000


The NetCom business office may be contacted using the information above.

Wireless Help

help@isu.edu

208-282-4357

208-282-HELP


If you are experiencing problems with your wireless connection, please contact the IT Service Desk for assistance.

IDAHO STATE UNIVERSITY

921 South 8th Avenue
Pocatello, Idaho, 83209

Discover opportunity at Idaho State University