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Idaho State to Partner with Heartland ECSI Recovery Select

September 7, 2022

Idaho State University has recently partnered with Heartland ECSI Recovery Select, an account servicing platform, to manage past-due student accounts and perform pre-collection activities.

A student account with a past due balance that has not enrolled in the TouchNet payment plans available through BengalWeb or made payment arrangements with Idaho State University will be transferred to the Heartland ECSI Recovery Select program. Heartland ECSI Recovery Select will contact students on behalf of Idaho State University for a period of approximately three months (90 days).  Recovery Select will communicate with students via phone and invoices mailed to the student mailing addresses on file with ISU.

Students will be required to work directly with the Heartland ECSI Recovery Select team once their account has been transferred. Students working with Recovery Select will have the option to create payment plans or make a one-time payment to satisfy the balance.

Note: Recovery Select is not a collection agency. Heartland ECSI Recovery Select will work with ISU students to avoid being placed with a collection agency. If the account is not paid in full or a payment plan is not established, the past due balance will be placed with a third-party collection agency. 


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