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Student Assistance & Grievances

For a grade appeal: Please refer to the Scholastic Appeals Policy on page 34 of the Student Handbook.

For all other complaints/grievances: A student should first attempt to resolve the complaint informally by meeting with the University instructor and/or official responsible for the rule, policy, procedure, or decision that results in the student’s complaint or grievance.

 

Academic Complaints/Grievances

Students with academic complaints/grievances should first meet with the instructor responsible for the policy, procedure or decision that resulted in the student’s initial complaint/grievance. If the student is still dissatisfied after that meeting, the student should next meet with the instructor’s department head and then with the dean of the college in which the course is offered.

If the complaint/grievance involves an academic policy, the student should first meet with the official responsible for the policy, procedure, implementation or decision. If the student is still dissatisfied after that meeting, the student should next meet with the official’s supervisor.

If, after that meeting, the student is still dissatisfied, the student may appeal the decision, in writing, to the Provost/Vice President for Academic Affairs who shall have ten (10) business days to investigate and render a decision on the student’s complaint/grievance.

The Provost/Vice President for Academic Affairs may elect to meet with the student or may decide the merits of the case based upon the written appeal. This is the final appeal at the University level.

Non-Academic Complaints/Grievances

Students with non-academic complaints/grievances should first meet with the University official responsible for the policy, procedure or decision that resulted in the student’s initial complaint/grievance. If the student is still dissatisfied after that meeting, the student should next meet with the University official’s supervisor.

If, after that meeting, the student is still dissatisfied, the student may appeal the decision, in writing, to the Vice President for Student Affairs who shall have ten (10) business days to investigate and render a decision on the student’s complaint/grievance. The Vice President for Student Affairs may elect to meet with the student or may decide the merits of the case based upon the written appeal. This is the final appeal at the University level.

Students seeking advocacy or guidance on this process may consult with the Director of Student Life at (208) 282-2794.

To file a formal complaint of harassment or discrimination based on a protected class please contact the ISU Equal Opportunity/Affirmative Action and Diversity Office.

 

IDAHO STATE UNIVERSITY

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Pocatello, Idaho, 83209

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