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IT Networking and Communications Systems

Wireless FAQs


The Basics


Coverage:


eduroam


TigerNet


TigerGuest


DeviceNet


Tutorials

Tutorial - Connect to an ISU email account

This tutorial covers how to connect to an ISU email account from various devices.


 Android Devices:
  1. Go to "Settings".
  2. Select "Accounts".
  3. Select "Google".
  4. Enter your ISU email address.
  5. Enter your ISU password.

 

Tutorial - Register a device on DeviceNet

This tutorial covers how to register a device on DeviceNet for the following groups.


All Devices:
  1. Visit the Device Portal.
  2. Login to the Portal using your BengalWeb user name and password and follow the instructions.
  3. Enter the MAC (hardware address) for the devices wireless card.
  4. Enter a brief description of the device and location.
  5. Click Submit

Tutorial - Connect to TigerNet

This tutorial covers how to connect to TigerNet from various devices.


Android Devices:
  1. Go to Settings > Wireless & networks > WiFi settings.
  2. Under the list of WiFi network select TigerNet.
  3. EAP method should be "PEAP".
  4. Phase 2 Authentication should be "MSCHAPV2".
  5. *CA Certificate should be "Use System Certificates".
  6. *Domain should be "isu.edu".
  7. Identity should be your BengalWeb username.
  8. You don't need to put anything in anonymous identity.
  9. Password should be your BengalWeb password.
  10. Select "Connect".
  11. You should now be connected to TigerNet.

     Steps with a * are only necessary on some devices.

Apple Devices:
  1. Go to Settings > WiFi and choose TigerNet.
  2. At this point iOS will prompt you for your login credentials.
  3. Enter your BengalWeb user name and password.
  4. Once you enter your login credentials you will be prompted to accept a certificate.
  5. Select "Accept" if the certificate is from merry.netel.isu.edu or merry2.netel.isu.edu.
  6. Once you accept the certificate, you should be connected to TigerNet.
Windows:
  1. Select "TigerNet" from the list of available wireless networks.
  2. You will be prompted for your login credentials. Enter your ISU username and password.
  3. You will be prompted to accept the server certificate TigerNet uses for authentication.
  4. Click on "Accept" if the certificate is from merry.netel.isu.edu or merry2.netel.isu.edu.
  5. Once you accept the certificate, you should be connected to TigerNet.
Linux:
  1. The steps to connect on Linux should be very similar to the other tutorials here.
  2. There are so many versions of Linux that we are not able to officially support each one with a tutorial.
  3. Research the process fo connecting to a wireless network for your particular flavor of Linux.
  4. Use the information you find and combine it with the details of the other device tutorials on this page to connect to TigerNet.
Mac:
  1. In your upper right tray, Mouse Over and Click on the wireless icon > Select TigerNet from the drop down.
  2. A Network Authentication window, as shown below, will be displayed.
  3. Enter your BengalWeb login credentials, Click OK.
  4. Once you enter your user credentials you will be presented with a Server Certificate.
  5. Click on "Show Certificate".
  6. Accept the Certificate from merry.netel.isu.edu or merry2.netel.isu.edu.
  7. Once you accept the certificate, you should be connected to TigerNet.

Tutorial - Connect to TigerGuest

This tutorial covers how to connect to TigerGuest from various devices.


 All devices:
  1. Select TigerGuest from the list of available wireless networks.
  2. Once your device is connected, open a web browser (Chrome, Firefox, Safari, Edge, etc).
  3. Navigate to www.isu.edu.
  4. You should now be redirected to the login page.
  5. If you have already created an account, sign-in with your Username and Password.
  6. If you have not created an account, click on the "Don't have an account?" link.
  7. To create an account fill out the required information:
    Username (create your own).
    First Name
    Last Name
    Email Address
  8. When you select Register, your account information will be sent to your email address. Optionally, you may provide a cellphone number & provider if you would like your login credentials sent to you via text message (carrier charges may apply).
  9. Check the box agreeing to the Terms and Conditions and then select "Register".
  10. Your login credentials will be displayed to you.
  11. Select Text Me to send your credentials via text.
  12. Select Sign On to be redirected to the ISU webpage and granted access onto ISU guest wireless.

Tutorial - Connect to DeviceNet

This tutorial covers how to connect to DeviceNet from various devices.


 All Devices:

Select DeviceNet from the list of available wireless networks.
Enter the password: "icmjn3tx25"

Tutorial - Connect to eduroam™

This tutorial covers how to connect to eduroam™ from various devices.


All Devices:
  1. Connect to the eduroam SSID.
  2. Enter your BengalWeb username with "@isu.edu" added to the end of it.
  3. Enter your BengalWeb password.
  4. Accept the Certificate.
  5. Access is either granted or denied based upon your login credentials.



NetCom Office

netcom@isu.edu

208-282-4541

208-282-4900

208-282-4000


The NetCom business office may be contacted using the information above.

Wireless Help

help@isu.edu

208-282-4357

208-282-HELP


If you are experiencing problems with your wireless connection, please contact the IT Service Desk for assistance.

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