Duo Security at ISU

The ISU logon screen showing username and password fields, then a plus sign, a phone showing the text ‘Is that you?’ above a red X and green checkmark, an equals sign, and another image of the logon screen showing an orange circle with the text ‘Success!’ in the centre.

Getting Started with Duo

Initiate Setup

To begin the setup process, select the link provided in the email from Duo Security, and follow the directions provided. Your phone's software needs to be up to date.

Alternative Setup: You can also go to ISU's Password and Account Management Portal, under the Manage Security tab of the My Profile page.

Download the App to Your Smartphone

Add the Duo Mobile app to your smartphone or tablet. Duo Mobile is available on Android and iOS devices through their respective app stores.

If you have issues downloading the Duo Mobile app, check to make sure your version of Android or iOS is supported.

Go to Duo Android Mobile Support
Go to Duo iOS Mobile Support

Created by Duo Security LLC.

If you cannot download Duo Mobile, contact the ITS Service Desk for an alternate way of setting up Duo: 208-282-4357 or help@isu.edu.

Activate Duo Mobile

In the setup process, select I have Duo Mobile Installed, and either scan the QR code with the Duo Mobile app, or select Email me an activation link instead if you are activating on the device with Duo Mobile. You will still need the app installed for this to work!

Once connected, you will be prompted to authenticate log on attempts on ISU systems through the Duo Security app.

Those who cannot use a smartphone or tablet to log in should contact the Service Desk for assistance setting up an alternate authentication route.

Duo Security provides multi-factor authentication to keep your ISU accounts and information secure. Instead of only using a password to log in, Duo requires confirmation outside of the browser (like your smartphone) to confirm your identity. This prevents anyone from logging in to your account--even if they have your password--thus securing your information from intrusion and theft. The Duo Mobile app will send your phone a notification when you first log in, asking your approval of the sign-in attempt. Duo will be used in conjunction with our Identity Management software, so it will affect many services for students, including BengalWeb and Moodle. We have secure options for those who cannot use a smartphone or tablet for authentication. Contact the Service Desk for more information, at 208-282-help (4357) or help@isu.edu.

Additional Resources

To read more about the rollout plan for Duo Security, the ITS department has released the following to inform ISU students, faculty, and staff of the forthcoming changes.

If you would like more detailed instructions about how to set up Duo Security on your account, or simply have additional questions, the following Knowledge Base article provides more detailed information.