E-Works - Submit a Request
The new E-Works form combines several of our old forms into one convenient form. If you filled out the Work Order, Maintenance Request, or Moving Request forms in the past, you will now need to fill out the E-Works form; this is for Pocatello, Idaho Falls, and Meridian employees.
The E-Works interface features include drop down menus, immediate request numbers for easy tracking, automatic emails with status changes to your requests, and the ability to search the status and history of your work requests. Please contact us with comments or questions at email@example.com or (208) 282-4086. Thank you for your patience while we work out the bugs in this new system.
Frequently Asked Questions
I have received an e-mail that contains information about a request I have submitted, but there is also a warning in a big gold box that states “Be careful with this message."
Check the address of the sender of the e-mail. If it lists an ISU four-by-four e-mail address (first four letters of last name and first four letters of first name) followed by “via onlinefm.com”, the e-mail is legitimate and not spam. You can then select “Looks safe.”
In the past, I have had to select either a “Maintenance Request” for non-billable requests or a “Work Order” for billable requests. How do I locate those forms?
Both forms have now been combined into one form which appears when you select the “Submit a Request” tab.
How do I get the drop down menu to activate next to a field?
Begin typing in the first few letters of what you are searching for in the field and the drop down menu will then populate.
I see a lot of fields on the initial page for “CAES Requests.”
These fields are only for non-ISU employees that work in the CAES Building on the Idaho Falls campus.
Why can I not find the Building or Room?
Building numbers are preceded with one zero; Room numbers are preceded with two zeros.
What if I am submitting a request for a hallway or elevator and do not have a Room number?
Skip the “Room” field and provide additional information in the “Other location info” field.
I see that the Division and Department fields have auto-populated, but I need to submit a request on behalf of another Department.
You can override the defaults by using the drop down menus.
I need to provide an index code but when I enter one in the “Index Code” field it will not save it.
If the request is non-billable, no index code is required. However, if the request is billable, be sure to check the box next to “Is Work Billable.” That will then activate the drop down menu for index codes.
I would like an estimate before we decide whether or not to proceed with the request.
Check the box next to “Estimate Required.” This will automatically add a note to the Description of the request indicating that an estimate is required beforehand.
I don’t see a “Comments” field. Where do I add instructions or explain my request?
The “Comments” field is now titled “Description of the work to be done.”
How do I print a copy of my request?
Hit “Ctrl-P” to print a copy of the request. This must be done BEFORE hitting the “SUBMIT” button.
I have hit the “SUBMIT” button and a new screen appears. Do I need to do anything on this screen?
This new screen enables you to either submit another request or review request history. You can simply exit if you do not wish to use either of those options.
I hit “Status of Previous Requests” but my request is not there.
The system takes a few short minutes before a newly submitted request shows in the history.
What if I am in the middle of a request but want to start over with the request?
If you hit the “Reset Form” tab at the bottom of the screen, the screen will clear and you can start over.
I included an alternate requestor on my request, but he/she did not receive information about my request.
The request, once submitted, is reviewed by Facilities Services staff. Once the request is changed from “Submitted” status to “Issued and In Process” status by Facilities, the alternate will then receive notification of your request.