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Emergency Services

If you are experiencing an imminent mental health emergency please call ISU Public Safety at (208) 282-2515 or 911 for immediate assistance.

If you are a student in need or assisting a student in need, contact our office at (208) 282-2130 and ask to speak with a counselor during our business hours. We are also happy to assist faculty and staff in getting connected to the EAP or finding a counselor in the community. 

If you are a faculty or staff member and would like to report a concern or issue regarding a student, please complete this form. An Office of the Dean of Students staff member will contact you to discuss resources based on your report. 

As the COVID-19 situation continues to evolve in the State of Idaho, Counseling and Testing Service staff will be offering both telehealth and limited in-person services. Last year, 96% of students receiving telehealth services rated it to be of high quality and found it much more convenient. 
    • As such, and to protect the safety of everyone, we are primarily offering telehealth options to students and following university guidelines on face coverings for the rare times that in-person services are needed. 
    • We encourage students to call to establish a telehealth triage to discuss their unique concerns with a counselor. 
    • If a student lacks the technology or a private space for an initial telehealth appointment, please let our staff know and we can arrange for you to have the telehealth session from the privacy of one of our offices. 

We are available for consultations from 8 a.m. to 4 p.m. Monday-Friday during the regular school year. During the summer, we are open from 7:30 am to 3 pm Monday-Friday. 

The Counseling and Testing Service does not provide crisis services when our office is closed. 

After business hours, on weekends, and during school closures, people with mental health emergencies can contact:


Emergency Assistance: 911

ISU Public Safety: (208) 282-2515

South East Idaho Behavioral Crisis Center: (208) 909-5177, 1001 N. 7th Ave N Ste 160, Pocatello, ID 83201

Local Emergency Room: Portneuf Emergency Department (208) 239-1801, 777 Hospital Way Pocatello, ID 83201


Idaho Falls

Emergency Assistance: 911

Mobile Crisis Unit (Region 7): (208) 528-5700

Behavioral Health Crisis Center of East Idaho: (208) 522-0727, 1650 N. Holmes, Idaho Falls, ID 83402

Eastern Idaho Regional Behavioral Health Center: (208) 227-2100, 2280 East 25th Street, Idaho Falls, ID 83404



Emergency Assistance: 911

ISU Public Safety: (208) 373-1891

Mobile Crisis Unit (Region 4): (208) 334-0808

Local Emergency Room: St. Luke's Meridian Emergency Department (208) 706-1140, 520 S. Eagle Rd. Meridian, ID 83642

Local Behavioral Specialists: Intermountain Hospital (208) 377-8400, 303 N. Allumbaugh St, Boise, ID 83704

Cottonwood Creek Behavioral Hospital: (208) 202-4700, 2131 S. Bonito Way, Meridian, ID 83642


Crisis Lines

Human Development Center: 208-234-7900

Idaho Suicide Prevention Hotline: 211 (press 3 when prompted)

Suicide Hotline: 1-800-273-TALK(8255)

Hope Network Hotline: 1-800-SUICIDE (1-800-784-2433)

Crisis Text Line: Text HOME to 741741 in the US.