Student Assistance & Grievance

For a grade appeal: Please refer to the Scholastic Appeals Policy.

For an Equal Opportunity/Affirmative Action complaint or grievance: Please contact the ISU Equal Opportunity/Affirmative Action and Diversity Office.

For all other complaints/grievances: A student should first attempt to resolve the complaint informally by meeting with the University instructor and/or official responsible for the rule, policy, procedure, or decision that results in the studentís complaint or grievance.

Academic Complaints/Grievances: Students with academic complaints/grievances should first meet with the instructor responsible for the policy, procedure or decision that resulted in the studentís initial compliant/grievance. If the student is still dissatisfied after that meeting, the student should next meet with the instructorís department head and then with the dean of the college in which the course is offered.

If the complaint/grievance involves an academic policy, the student should first meet with the official responsible for the policy, procedure, implementation or decision. If the student is still dissatisfied after that meeting, the student should next meet with the officialís supervisor.

If, after that meeting, the student is still dissatisfied, the student may appeal the decision, in writing, to the Provost/Vice President for Academic Affairs who shall have ten (10) business days to investigate and render a decision on the studentís complaint/grievance.
The Provost/Vice President for Academic Affairs may elect to meet with the student or may decide the merits of the case based upon the written appeal. This is the final appeal at the University level.

Non-Academic Complaints/Grievances: Students with non-academic complaints/grievances should first meet with the University official responsible for the policy, procedure or decision that resulted in the studentís initial compliant/grievance. If the student is still dissatisfied after that meeting, the student should next meet with the University officialís supervisor.

If, after that meeting, the student is still dissatisfied, the student may appeal the decision, in writing, to the Vice President for Student Affairs who shall have ten (10) business days to investigate and render a decision on the studentís complaint/grievance. The Vice President for Student Affairs may elect to meet with the student or may decide the merits of the case based upon the written appeal. This is the final appeal at the University level.

Students seeking advocacy or guidance on this process may consult with the Director of Student Life at 208-282-2794