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Part 3. Services, Functions and Facilities Use

Section VI. Services

H. Telecommunications

1. Description of Services

a. Telephones

The University owns and operates its own telephone system which has state-of-the-art features that allow users to store frequently called numbers, forward calls, and much more. The PhoneMail feature enables the telephone system to act as a giant telephone answering system. Data communications is also available through the telephone system.

b. Data Communications

(1) The majority of data communications traffic is between terminals or PCs located throughout the campus and hosts located in the Computer Center. Host resources are accessed via a data switch. Essentially, the data switch prompts the user to select a resource and connects him or her to that resource.

(2) Microcomputer Learning Facilities (MLFs) located throughout campus offer students access to personal computers and software applications.

2. Service and Maintenance

a. Telephone service requests are made to the University telephone switchboard. Dial O for service. Telephone service requests include the following:

(1) Requests for additional telephones.

(2) Requests for software changes to the current service.

(3) Requests for termination of service.

b. Computer-related service requests are made to the University Computer Center. Dial extension 2872 for service. Computer-related service requests include the following:

(1) Requests for additional mainframe connections.

(2) Requests for changes to existing service.

(3) Requests for termination of service.

c. Service offerings are available on a time and materials basis or under a maintenance plan.

3. Telephone Directory

a. The University publishes a Faculty-Staff Telephone Directory in the Fall semester.

b. ISU directory assistance is accessed by dialing the switchboard (O).

c. Local directory assistance is accessed by dialing 9 + authorization code + 1 + 411.

d. Long distance assistance is accessed by dialing 9 + authorization code + 1 + area code + 555-1212.

e. Authorization codes are issued by Telecommunications on departmental request.

f. There is a charge for local and long distance directory assistance calls.

4. Billing

a. Billing consists of three components: equipment, long distance, and service and maintenance charges.

(1) There is no charge for computer hardware purchased by the user. Monthly hardware charges for telephones are assessed in the amount necessary to pay for the cost of the system over its estimated lifetime.

(2) Long distance charges are assessed by authorization code and AT&T calling card number and billed to the appropriate account at a substantial discount from direct distance dialing (DDD) rates.

(3) A schedule listing enhanced telephone services is available from ISU Telecommunications.

(4) A $10 per month maintenance charge is available on all terminal-to-mainframe wiring. Users of this service are not subject to time charges on wire-related service repair requests.

b. An itemized billing statement is distributed to users every month.


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