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  Frequently Asked Questions

What does the faculty ombudsperson do?
  • Listen and discuss ISU faculty questions, concerns, and complaints 
  • Help evaluate various options to address concerns 
  • Answer questions or help find others who can 
  • Help explain and clarify University policies and procedures 
  • Facilitate communication between people 
  • Advise individuals about steps to resolve problems informally 
  • Advise individuals about formal and administrative options 
  • Mediate disputes to seek mutually acceptable resolution of problems 
  • Make appropriate referrals when informal options don't work 
  • Point out patterns of problems/complaints to administrators 

What does the faculty ombudsperson not do?
  • Deal with ISU student or staff issues/concerns
  • Participate in formal grievance processes 
  • Make administrative decisions for ISU administrators 
  • Determine "guilt" or "innocence" of those accused of wrong-doing 
  • Assign sanctions to individuals 

When should I go to the Faculty Ombuds office?
  • When you feel you have been treated unfairly 
  • When you have a situation requiring negotiation or help in facilitating communication 
  • When you are unsure which policies, procedures, or regulations apply in your situation 
  • When you feel a policy, procedure, or regulation has been applied unfairly or erroneously 
  • When you have a complaint about an office, a service, or a decision at ISU 
  • When you want to discuss a sensitive question or issue 
  • When you are unsure of where to go or what options exist to solve a problem 

How can the faculty ombudsperson help me?
  • By carefully listening and helping to analyze the situation 
  • By researching and explaining relevant university policies, procedures, and problem-solving channels 
  • By helping you to identify and evaluate options 
  • By mediating disputes 
  • By initiating non-adversarial, problem-solving discussions with other involved parties (only with your permission) 
  • By making referrals to other campus and community resources 
  • By striving to help faculty receive fair and equitable treatment within the University system 

Can the Faculty Ombuds Office provide legal advice?
  • No. The Faculty Ombuds Office can help you understand your rights within the University but does not provide legal advice. 

Are there disputes that the Faculty Ombuds Office does not address?
  • The Faculty Ombuds Office does not address disputes between members of the campus community and private individuals, companies, or organizations not affiliated with Idaho State University.
  • The Facutly Ombuds Office does not handle formal grievances or legal issues of any kind. However, you may use the Faculty Ombuds Office either before or after using a formal grievance procedure.

What might I gain by coming to the Faculty Ombuds Office?
  • Insight into a complicated situation 
  • A clearer perspective on your issue or concern 
  • Enhanced ability to deal effectively with a problem 
  • Identification and clarification of options 
  • Communication strategies to resolve interpersonal issues 
Last Modified: 04/08/08 at 03:40:35 PM