News and Notes

A Newsletter for Faculty and Staff of Idaho State University

October 10, 2011 — Vol. 27 No. 40

Faculty/Staff Updates

ISU Cares Spot Award Winners for August 2011

Robert Wood, Asst. Director, Disability Services
Carl Swassing, Maintenance Craftsman Sr., Housing
Ben Mayfield, Network Administrator, Netel, ITS
Dan Anthony, Purchasing Agent, Purchasing
Ann Smalley, Admissions Director, Physician Assistant Studies
Paul Chatfield, University Stores, Purchasing

Each winner received a certificate of appreciation and a $15 VISA card, courtesy of ISU Credit Union, for their excellent customer service.

$100 Summer Semester ISU Cares Winner

Laura Judkins, Benefits Technician, Human Resources

Judkins's name was drawn from a list of all employees who were nominated throughout the summer. Often, we have 15-25 employees nominated each month and from that list we choose 6 per month to recognize for the spot award. However, every person nominated by a survey is entered into our semester drawing.

To see a short biography and pictures of our newest winners, visit ISU Cares. To nominate an Idaho State University employee for their exemplary service, click ISU Cares survey.

Idaho State University Department of Geosciences faculty members Elizabeth Balgord, Paul K. Link, Charles R. Krueger, Leif Tapanila and Robert C. Mahon, will present research at the 2011 Annual Meeting of the Geological Society of America

Idaho State University Department of Geosciences faculty members Elizabeth Balgord, Paul K. Link, Charles R. Krueger, Leif Tapanila and Robert C. Mahon, presented research at the 2011 Annual Meeting of the Geological Society of America in Minneapolis, Minn. on Oct. 9-12.

The GSA expects more than 6,000 scientists to attend this event presenting geological research in different areas of the United States.

For more information about this event visit www.geosociety.org/meetings/2011/.

Stuart Summers has joined the ISU College of Technology as the Community Relations Specialist

Stuart Summers has joined the ISU College of Technology as the Community Relations Specialist.

Summers most recently worked at KPVI News 6 as a Morning Show Anchor/Producer and has been employed by KPVI News 6 since May of 2008. He has been involved in various community events and enjoys cultivating relationships with people in the community.

Summers actively participated in ISU events and organizations as a student. He served on the Student Activities Board as Student Director and was influential in developing campus activities and events. He graduated from ISU with a Bachelor of Arts in International Studies and a minor in Mass Communication. In 2009, Summers was awarded Idaho's Up and Coming Journalist by the Idaho Press Club and recognized in 2010 as runner up for the People's Choice: Favorite Local TV Personality by the Idaho State Journal. He is also certified as an ESL instructor and has spent time in Mongolia as a volunteer English instructor.

News Bites

Angie Sarich, author of the memoir Leaving Parma, will visit ISU on Thursday, Oct.13

Angie Sarich, author of the memoir Leaving Parma, will visit ISU on Thursday, Oct.13. She will read from her work at the Bengal Café in the Pond Student Union at 4 p.m.

Colonus Publishing describes the book as an exploration of the Vietnam combat death of Sarich's uncle and its effect on her mother, her grandparents, and the people of the small town of Parma, Idaho. Sarich witnesses how death can dim and brighten the human spirit, how it can erode and rebuild a family.

The reading, sponsored by the Department of English and Philosophy, will be followed by a book signing.

Learn about hot careers in health professions; get a flu shot during ISU-Meridian's Health Science Experience Night and Pharmacy Open House Oct. 13

Interested in becoming a pharmacist, physician assistant or nurse? A medical lab scientist, paramedic or speech-language pathologist?

Learn about some of the hottest fields at the sixth annual Idaho State University Health Science Experience Night, Thursday, Oct. 13, 5 to 7:30 p.m., at the Meridian Health Science Center, 1311 E. Central Drive. Jobs in the health sector will be in high demand through 2016, according to the Idaho Department of Labor.

High school and college transfer students will have the opportunity to explore nearly two dozen careers in the health professions and sciences, visit with professors and clinical faculty, and enter to win an Apple iPad customized with a Bengal Pride skin.

"The health fields are becoming more technology based and ISU wants to help students stay ahead of the curve in their education," said Ali Crane, ISU-Meridian enrollment services director. Winning the iPad is contingent upon attending ISU.

Health Science Experience Night attendees will also get hands-on experience in human patient simulation-the use of high-tech mannequins to duplicate medical scenarios in the real world.

For more information about Health Science Experience Night, call 373-1702 or visit www.isu.edu/meridian.

Also that evening, ISU-Meridian pharmacy students, in observance of American Pharmacists Month, will host their annual Pharmacy Open House and chili cook-off in the L.S. Skaggs Pharmacy Complex. The meal costs $5 for all the chili and dessert you can eat.

Students will conduct free blood pressure checks; provide education about diabetes, heart health, prescription drug abuse and poison prevention; host a children's pharmacy compounding activity; and administer flu shots. The first 40 vaccinations are free. After that, the cost is $27.99.

For more information about the Pharmacy Open House, call 208-447-6916 or email Christie Caplinger at caplchri@pharmacy.isu.edu.

Craig Bauling, of Wolfram Research at Urbana Champaign, Ill will present "Mathematica 8 in EDUCATION and RESEARCH," Oct. 14

Craig Bauling, of Wolfram Research at Urbana Champaign, Ill will present "Mathematica 8 in EDUCATION and RESEARCH," Oct. 14 from noon to 12:50 in room 7 of the Eli M. Oboler Library in Pocatello and 311 CHE in Idaho Falls.

This seminar will highlight the latest directions in technical computing with Mathematica, and the impact of these new technologies on education and research. Participants will come away with a comprehensive understanding of Mathematica's key capabilities and core design principles. A wide variety of practical and theoretical applications will be discussed, and no Mathematica experience is required.

The Pocatello Branch of the American Association of University Women will host its annual book sale in the Reed Gymnasium West Foyer on Friday, Oct. 14 and Saturday, Oct. 15

The Pocatello Branch of the American Association of University Women (AAUW) will host its annual book sale in the Reed Gymnasium West Foyer on Friday, Oct. 14, 1-7:30 p.m., and Saturday, Oct. 15, 8 a.m.-5 p.m.

Parking is free on campus after 4 p.m. Friday and on Saturday. Some metered parking is available in the parking lot off of MLK Jr. Way and on Red Hill Road.

Proceeds support AAUW educational projects.

This is the last week to donate books. Donations may be left in the large box in the entryway to the ISU Continuing Education Building located at 1001 N. 7th Street.

In addition to the usual supply of fiction and non-fiction books, this year there is a collection of old ISU Wikiup annuals. With the exception of specialized sets or antique books, AAUW sells the books for $1 for paperbacks and $2 for hardbound.

Founded in 1882, the American Association of University Women promotes equity for all women and girls, lifelong education, and positive societal change. The Pocatello Branch was founded in 1919 and granted its first scholarship in 1925. The first book sale fundraiser was held in the 1960s.

The local chapter also welcomes new members.

For more information, contact Maribeth Alder at 237-3016.

The 24th annual Idaho Conference on Health Care and fourth annual Thomas Geriatric Health Symposium is Oct. 21

The 24th annual Idaho Conference on Health Care and fourth annual Thomas Geriatric Health Symposium will run from 8 a.m. to 3:30 p.m. Oct. 21 in the Pond Student Union Ballroom and be available at ISU-Meridian via ISU's distance learning.

The conference's main sponsor is the Idaho State University Division of Health Sciences. Registration for the conference is required by Oct. 14. CEUs and continuing education credit are available and there will be sponsor booths.

The event features four presentations:

"We are fortunate to have an anonymous donor who understands the importance of educating health professionals about aging issues. Though his generosity, ISU can bring nationally recognized experts in geriatric issues to this annual conference," says Ann Swanson, one of the conference organizers.

Conference information, including registration forms and complete speaker/presentation information, can be found at http://www.isu.edu/healthsciences/hlthconf/ or by contacting Continuing Education at (208) 282-3155 or extendedlearning@isu.edu.

The ISU Honor Society Phi Kappa Phi will host ISU geosciences Professor and Chair Glenn Thackray as he presents, "Glaciers and Earthquakes of the Sawtooth Range" Oct. 20 at Portneuf Valley Brewing

The Idaho State University Honor Society Phi Kappa Phi will host ISU geosciences Professor and Chair Glenn Thackray as he presents, "Glaciers and Earthquakes of the Sawtooth Range" at 7 p.m. on Oct. 20 in the upstairs loft of the Portneuf Valley Brewing, 615 S. First Ave., Pocatello.

The Sawtooth Mountains have experienced a long history of glacier action and mountain uplift, punctuated by large earthquakes. Glaciers have carved the soaring peaks and deep valleys, and created the large lakes at the foot of the range. On the front of the Sawtooth range is a fault that is at least 25 miles long and could be as long as 40 miles. It is located on the eastern edge of the range and comes within about five miles from the town of Stanley. A portion of it runs through the upper end of Redfish Lake, and it has caused large earthquakes in the recent geologic past.

Phi Kappa Phi was founded in 1897 at the University of Maine, and is the nation's oldest, largest and most selective collegiate honor society for all academic disciplines. Its chapters are on more than 300 campuses in the United States, Puerto Rico, and the Philippines.

This event is open to the public and for more information contact Sandra Shropshire at shrosand@isu.edu.

Faculty members in the College of Education's Departments of Educational Foundations and School Psychology Literacy, and Special Education have been accepted as Level Three Research Partners in the simSchool Modules Project

Faculty members in the Idaho State University College of Education's Departments of Educational Foundations and School Psychology Literacy, and Special Education (SPLS) have been accepted as Level Three Research Partners in the simSchool Modules Project.

simSchool's classroom management module is an online learning simulation designed to help education students and teachers to experience virtual classroom learning environments and learner interactions that emulate situations that commonly occur in K-12 classrooms.

The ISU College of Education has received nearly $38,000 in software and other funding to use in support of research projects related to the effectiveness of the simSchool classroom management module. More information on simSchool is available online at www.simschool.org.

The simSchool's simulation is intended to promote understanding of K12 students' behavior and learning styles and allow students and teachers to practice effective classroom management techniques, according to Beverly Ray, ISU Educational Foundations chair and professor.

The simSchool database includes 2 million different scenarios that instructors can randomize or pre-select for use. Scenarios can be tailored to individual needs so that a student or teacher can experience and reflect on areas that challenge his or her teaching effectiveness. It also allows participants to consider how to respond effectively to a multitude of management and learning issues before stepping into a real K-12 classroom.

simSchool is being researched via an international network of more than 75 colleges of education, including Idaho State University, the University of Virginia, James Madison University, North Texas State University, and Sofia University in Bulgaria. Research projects will focus on whether simSchools can generate relevant benefits in terms of the mastery of deeper learning outcomes such as self-efficacy, critical thinking, complex problem solving and collaboration. Faculty in the ISU College of Education will also consider the module in terms of effective instructional design.

Creation of the simSchool modules project was funded by Next Generation Learning Challenges (NGLC), with funding from EDUCAUSE in partnership with The League for Innovation in the Community College, the International Association of K-12 Online Learning, and the Council of Chief State School Officers. The original funding for the NGLC initiative was provided by the Bill & Melinda Gates Foundation and the William and Flora Hewlett Foundation (see http://www.educause.edu/nglc for more information).

Additional modules for use with education students will be announced later this fall. For more information about the simSchool project at ISU, contact Beverly Ray, Professor of Educational Foundations at raybeve@isu.edu.

The College of Technology's newest pilot program is performing well above national averages after receiving a $1.2 million grant earlier this year to start the project

The Idaho State University College of Technology's newest pilot program is performing well above national averages after receiving a $1.2 million grant earlier this year to start the project.

The Successful Transitions and Retention Track (START) was created through funding made possible by The J.A. and Kathryn Albertson Foundation Continuous Enrollment Initiative. The START program began accepting students in May, and is already boasting successful student retention numbers that are more than five times the national average.

START focuses on providing social and academic support for GED students who are working on pursuing a higher education. The free program is open to current or past GED students and prepares participants for college through specialized math and English workshops and sessions on budgeting and financial aid. The 15-week pre-college program also provides mental health and career counseling and awards each participant with a $1,500 scholarship upon completion of the first phase. Following the first phase of the START program, each participant will then focus on obtaining their degree.

Vincent Nix, the coordinator of START said, "We are helping students to overcome the obstacles and barriers involved with furthering their education. Many of these students are first generation college students and we actively work to involve their families to help support them."

Nationally only about 16 percent of GED students who attempt college will make it through the first year. The START program at ISU currently has a retention rate of 83 percent and attributes their success to a major focus on building confidence in those who struggle with education. For more information about the START program contact Nix at 208-282-4359 or go to www.isu.edu/start.

The College of Education, Sport Science and Physical Education Department, and Campus Recreation Department will host the 2011 Idaho Association of Health, Physical Education, Recreation and Dance Conference on Friday and Saturday, Oct. 21 and 22

Idaho State University's College of Education, Sport Science and Physical Education Department, and Campus Recreation Department will host the 2011 Idaho Association of Health, Physical Education, Recreation and Dance (IAHPERD) Conference on Friday and Saturday, Oct. 21 and 22.

All conference sessions will be held in the College of Education building, Reed Gym and the Student Recreation Center.

The conference provides a variety of professional development opportunities for professionals who work in the associated fields including K-12 educators, college and university instructors, recreation, dance educators and students. A variety of informative and activity-based sessions are scheduled during the conference.

Three prominent keynote speakers will address conference participants. Speakers featured include Dr. Robert Rinehart, an internationally known sport sociologist, Suzanne Girard Eberle, a board-certified sports dietitian and nutrition therapist, and Russ Laney, who is a corporate leader and philanthropist and the founder and president of the RML Group based in the Denver area.

There are also special activities planned that include a 2-hour Friday afternoon recreation session that offers participants opportunities to experience a wide range of activities including kayaking, wall climbing, disc golf, fly fishing, judo and various fitness-related games and activities. Special sessions aimed at students preparing for these professions are also included in the conference program.

Idaho State University Disability Services will host the second annual Experience College Day from 8:30 a.m. to 3 p.m. on Oct. 28 in the Salmon River Suite in the Pond Student Union

Idaho State University Disability Services will host the second annual Experience College Day from 8:30 a.m. to 3 p.m. on Oct. 28 in the Salmon River Suite in the Pond Student Union.

This event exposes high school students with all forms of disabilities to college admissions and success in higher education.

Students will receive training, be fed lunch, and participate in a tour of campus. They will be able to ask questions about anything from attending college to receiving accommodations. Attendance will help minimize struggles while better insuring long-term success.

Representatives from Southeast Idaho school districts, the Idaho Department of Labor and the Idaho Department of Education will also be present for this event, sponsored by the Bannock Civitans. About 100 students are expected to attend this event.

For more information contact Disability Services at 208-282-3599.

The fall 2011 Bachelor of Arts/Bachelor of Fine Arts Senior Exhibition is scheduled Oct. 11-21, with an opening reception Oct. 10, at the John B. Davis Art Gallery

The fall 2011 Idaho State University Bachelor of Arts/Bachelor of Fine Arts Senior Exhibition is scheduled Oct. 11-21, with an opening reception Oct. 10, at the John B. Davis Art Gallery in the lower level of the ISU Fine Arts Building.

This exhibition will feature artists Drew Bailey, Colette Christensen, Cassidy Robinson and Samuel Vineyard. The Oct. 10 opening receptions runs from 6 to 8 p.m.

All events are free and open to the public.

Bailey was born and raised in Blackfoot. As a teenager, he was privileged to study India ink drawing with Willy Preacher and had a brief apprenticeship with Richard Bingham, both of Blackfoot. Bailey served in the military and was stationed in Vicenza, Italy. Upon returning home, he attended Eastern Idaho Technical College majoring in business and webpage design. Bailey plans to graduate with his Bachelor of Fine Arts degree from the Department of Art and Pre-Architecture and a minor in history in December. Bailey's work can be seen in the Pocatello city park of Old Town Pocatello, and outside the sculpture studio of Idaho State University. Bailey plans on working towards a Master of Fine Arts degree relating to his studies in jewelry and metals.

Christensen was born in Pocatello and graduated from Skyline High in Idaho Falls in 2006. She is working towards a Bachelor of Arts degree from the Department of Art and Pre-Architecture and a Bachelor of Science degree in secondary education. She works primarily with mixed media, pastel, and acrylic paint.

Robinson was born in Jackson Hole, Wyo., in 1985 and was raised in Southeast Idaho. Robinson graduated from Century High School in 2004. He plans to graduate with his Bachelor of Fine Arts degree from the Department of Art and Pre-Architecture in December 2011. Though studying many forms and mediums while attending ISU, his focus will remain in drawing, painting and printmaking for his undergraduate show.

Vineyard was born in Eden and is currently a resident and local barista in Pocatello. In 2008 Vineyard earned an Associate of Arts degree in liberal arts from the College of Southern Idaho. This December he will receive his Bachelor of Fine Arts degree from the ISU Department of Art and Pre-Architecture. He works mainly with intaglio etching and mixed media drawing.

The John B. Davis Gallery hours are Monday-Friday 10 a.m. - 4 p.m.

For more information contact Amy Jo Popa at 282-3341 or visit www.isu.edu/art/galleries.shtml.

The Straight Alliance club and the Genesis Project are happy to welcome poet, activist and writer Elaina M. Ellis to ISU for National Coming Out Day

Straight Alliance, formerly LGBTSA) club and the Genesis Project, are happy to welcome poet, activist and writer Elaina M. Ellis to Pocatello and the ISU campus for the annual recognition and celebration of National Coming Out Day. Jack Sweitzer, who was originally scheduled for the event, was forced to cancel his trip to Pocatello.

National Coming Out Day, which dates back to 1988 and was first organized in California, has grown to an internationally celebrated manifestation and is observed in all 50 states as well several countries around the world. The purpose of National Coming Out Day is to celebrate the process of coming out as well as to raise awareness about LGBT issues in the community.

Elaina M. Ellis is a poet, based in Seattle, Washington. She is a member of Bent Writers, a queer writing institute and community of poets, storytellers, teachers, and performers. Ellis writes full time and this year published her first book; Write About an Empty Birdcage, which has been called "an unorthodox instruction manual for the brokenhearted." She teaches writing for adults, youth, LGBTQQI individuals and groups, religious/spiritual communities, people in recovery from eating disorders/addiction, and anyone else who'll invite her to do so. She received her teacher training at Bent Writing Institute and uses Bent's approach to "redefining criticism," because she has seen it change - and save - lives.

The previously scheduled lunch reading will be cancelled. However, as previously planned, there will be a writing workshop in the Wood River Room at 6 p.m., followed by a reading at 7:30 p.m., also in the Wood River Room. Both activities are free and open to all.

For questions or more information about the event, please contact the Anderson Center at 282-2805.

Idaho State University will host a Choral Invitational Festival Friday and Saturday Oct. 14-15

Idaho State University will host a Choral Invitational Festival Friday and Saturday Oct. 14-15, culminating in a performance by 11 high school choirs from throughout Idaho and the ISU choirs at 7 p.m. Oct. 15 in the Joseph C. and Cheryl H. Jensen Grand Concert Hall in the L.E. and Thelma E. Stephens Performing Arts Center.

Participants from a previous Choral Invitational Festival.

The performance will include high school choirs from Bonneville, Caldwell, Century, Highland, Hillcrest, Idaho Falls, Madison, Minico, Moscow, Preston and Skyline, and ISU's Chamber, Concert and Women's choirs. More than 500 high school choir students are attending this event.

The festival's guest clinician is Will Kesling, director of choral activities at the University of Florida School of Music.

The high school students will work with Kesling and ISU music faculty Scott Anderson, festival director and director of the ISU choral program, and ISU vocal and choral professors Kathleen Lane, Diana Livingston Friedley and Geoffrey Friedley.

The festival pianist is Camille Blackburn.

The Choral Invitational Concert on Oct. 15 will feature performances by the ISU Women's Choir, ISU Chamber Choir, ISU Concert Choir and each high school choir, ending with a massed choir of all 500 high school students from around the state.

Admittance for the festival concert on Oct. 15 is free for ISU students and costs $4 for pre-college students, $6 for staff and faculty and $8 for general admission. Children younger than 6 will not be permitted to attend.

For more information, contact the ISU music department at 282-3636.

ISU International Night is Oct. 15

The Idaho State University International Student Association would like to invite the whole community to experience the culture of the world at ISU International Night 2011 from 6 to 9 p.m. on Saturday, Oct. 15, in the Pond Student Union Ballroom.

The theme this year is "Around the World in Two Hours" featuring specialty dishes from a variety of countries, including Thailand, Mexico, China and many more.

The evening will also feature many performances such as a South African dance, Japanese drums, Chinese musical band and more. In addition, the traditional flag show and fashion show will be combined this year, showcasing the various traditional clothing and customs of many countries.

The cost to attend is $7 for students, $8 for faculty and staff, and $9 for the public. There is an additional $1 charge if tickets are purchased at the door. Tickets can be purchased in the Pond Student Union and the Rendezvous Complex from 9 a.m. to 4 p.m. weekdays.

For more information, please contact Hao Pham at (208) 406-9593, phamhao@isu.edu or Shawn Bascom at (208) 282-2941, bascshaw@isu.edu.

The Summer 2011 Effort Reports for work performed on sponsored projects and grants are being mailed to the departments the week of October 3, 2011

The Summer 2011 Effort Reports for work performed on sponsored projects and grants are being mailed to the departments the week of October 3, 2011. The reports are due back to Grants and Contracts Accounting by Friday, October 21, 2011. Completing these reports allows the employee to certify their work effort performed on Sponsored Grant Projects and Contracts; which is required by the funding agencies. The summer reporting period is for employees who have been paid on 10, 11 or 12-month contracts on sponsored projects. Nine-month faculty and student employees who were paid for grant or contract work over the summer are also included in this. The effort reports have been mailed to the department of the grant/contract PI who paid the majority of the employee's salary during the summer reporting period. The reason for this is to give the PI the opportunity to ensure that the effort reports for the salary paid on their grants/contracts are properly completed. On projects that have multiple departments completing the work, the forms have been mailed to the PI of record. Please distribute the forms as needed to other Co-PI's on your project. The Summer 2011 period is for work performed between May 16, 2011 and July 23, 2011. If you worked on a sponsored project this summer, and have not received a form to complete, please contact your department or Angela Winder in Grants and Contracts accounting at ext. 3056.

Idaho State University and the ISU-Meridian Health Science Center are featured in the fall 2011 issue of Idaho Business, the marketing magazine published by the Idaho Department of Commerce

Idaho State University and the ISU-Meridian Health Science Center are featured in the fall 2011 issue of Idaho Business, the marketing magazine published by the Idaho Department of Commerce. The cover photo was taken at ISU-Meridian and accompanies a cover story about health care being the state's fastest growing industry. The magazine also contains photos of ISU's Accelerator Center and the pharmacy program. The Department of Commerce uses the magazine to attract new business to Idaho.

Here's the link to the article: http://commerce.idaho.gov/assets/content/docs/IDAHO%20Bus%20Mag_Fall2011.pdf.

Experience the benefits of a relaxing massage and improve your health at the Idaho State University Massage Therapy Clinic

Experience the benefits of a relaxing massage and improve your health at the Idaho State University Massage Therapy Clinic. The ISU Massage Therapy Program is once again taking requests for appointments in its student clinic.

The massage therapy student clinic will open on Tuesday, October 18, and will be open on Tuesday and Thursday evenings while classes are in session. Appointments are available at 5:15 and 6:30 p.m. and massages are provided by student practitioners. The student clinic is located in the Owen Complex on the ISU campus and parking is available behind the building near the ramped entrance.

Each affordable, one-hour massage session cost $20 and is payable only by cash or check. Any contributions made above the fee will go to the ASISU Student Massage Therapy Association. A 24-hour notice of cancellation is requested and clients are asked to arrive 15 minutes before their scheduled time.

Appointments may be requested online at http://www.isu.edu/ctech/massagetherapy/schedule.shtml or by leaving a message at (208) 282-2988. For more information about the ISU Massage Therapy Program contact Andrea Gower at (208) 282-3929.

The Disney College Program will visit ISU Oct. 13-14

Start building your résumé and preparing for your future career. The Disney College Program gives you the opportunity to take college-level courses for credit, network with Disney leaders, audition for entertainment roles and enhance your marketability in today's job market.

Idaho State University
Thursday, October 13
4:00 - 5:00pm
Middle & South Fork Rooms
Top Floor of the Pond Student Union

Idaho State University
Friday, October 14
4:00 - 5:00pm
Middle & South Fork Rooms
Top Floor of the Pond Student Union

This paid program is open to all majors and college levels.

Greg Finch, our TIAA-CREF Representative, will be on campus Oct. 26 and 27

Greg Finch, our TIAA-CREF Representative, will be on campus October 26 and 27, in the Portneuf Room at the Student Union Building.

Please call 800-732-8353, between 8:00 a.m. and 5:00 p.m., to schedule an appointment.