Networking and Telecommunications | Idaho State University

Telephone Users Guide

Introduction

The ISU telecommunications system is comprised of a complex multi-vendor network of hardware, software, and cable plant facilities supporting voice, video, and data communications. The Department of Networking and Telecommunications provides hardware and plant facility support, installation, maintenance, and repair for all aspects of telecommunications under the direction of Information Technology Services. Specifically, the department is responsible for telephone services, plant facilities (backbone infrastructure), network hardware, switchboard operator services, Electronics Repair and Service (ER&S), and Copy Centers. The telephone system is a digital private branch exchange (PBX) system. It is owned by the University and operated by the Department of Networking and Telecommunications. The plant facilities are comprised of copper, coaxial, and fiber optic cable. Data network hardware includes routers, bridges, hubs, switches, wireless access points, and multiplexers. Voice network hardware includes, key systems, PBX’s, and digital cross-connects.

On the following pages you will find a summary of how to place calls, how to use some of the system features and how to request service. Questions regarding telecommunications operations should be directed to the Networking and Telecommunications Business Office located in the Red Hill Building, or call extension 4541.

Request for Service or Repair

Voice & Data
• For repair of equipment or lines call the Networking and Telecommunications Business Office at extension 4541. Repairs generally will be completed within 24 hours. You may also submit a request using our Web site at www.isu.edu/comcom/telecom

• For all new installations, moves, adds, or changes (MAC) to equipment or lines, call the Networking and Telecommunications Business Office at extension 4541. Most work, whether billable or non-billable requires a departmental requisition to be submitted prior to work beginning. You may also submit a request using our Web site at www.isu.edu/comcom/telecom

Billing

   A billing report is issued to each department monthly. The billing period runs from the 1st to the 31st of each month. The billing report includes: costs incurred for long distance toll, line/equipment charges, computer equipment maintenance and billable service work performed. The billing report includes charges for both voice and data.

Long Distance Toll Charges
• All charges for FAC, Calling Card and 800 services are itemized by user on the monthly billing report.

Line / Equipment Charges
• Each voice circuit or line, is billed monthly—in advance. Voice will be for a connection to the Rolm CBX and includes telephone rental charges. There is currently no monthly line charge for a new data install.

Non-Billed Services
   Voice
• Maintenance and repairs on lines or telephone instruments, except when theft, vandalism, or abuse are involved.
• Software features.
• Software configuration changes.
   Data
• Maintenance and repairs LAN connections.
• Repairs or service to any personal computer, terminal or peripheral which is covered by an equipment maintenance agreement with ER&S.

Billable Services
   Voice
• New installations of lines and associated telephone instruments.
• Recurring monthly line charges and telephone instrument rental.
• New cable installation.
• Moving phones or lines in an existing installation.
• Remodeling or new construction changes and additions.
   Data
• New installation of lines.
• New cable installation.
• Moving PCs, terminals, peripherals or lines in an existing installation.
• Remodeling or new construction changes and additions.
• New connections to and installation of local area networks.
• Setup of PCs, terminals, or peripherals.

General Information

Caller Identification
   The University telephone system provides Caller ID information to the local community. When you place a call from on-campus to an off-campus phone number, and the called phone number has the Caller ID feature, the phone number of the phone you are calling from will be displayed in the following format:

      208-282-your number
      ID ST UNIV

   The primary purpose of this telephone system feature is to provide the local community with calling party information on their Caller ID boxes. As a value added feature of this service, if you have a campus telephone with display on your desk, you will see the phone number of the party that is calling you from off campus.
   The cost to implement the inbound portion of this service requires a one-time charge to upgrade individual telephone sets. If you have a basic ROLM Phone 120 (one row of white buttons), the cost to upgrade is $215.  If you have a ROLM Phone 240 feature phone (three rows of white buttons), the cost to upgrade is $320. The process to request a telephone set upgrade is to submit a work order by calling x4541 or by using our on-line work order at www.isu.edu/comcom/telecom/workorder.html (This feature is only available using proprietary ROLM Phones in administrative and faculty offices and cannot be accomplished using across the shelf caller ID boxes.)

Collect Calls
   Collect calls are not allowed due to the high cost to the University and difficulty in reallocating costs to the departments. Instead, incoming 800 lines are available at more economical rates. Call the Networking and Telecommunications Business Office for more information at extension 4541.

Telephone Directories and Listings
• Campus and Qwest telephone books are distributed annually to departments based on the number of telephones in each department. Additional directories are available at no cost upon request. Contact the Networking and Telecommunications Business Office at extension 4541 for more information.
• If you need to change or add a Qwest directory listing contact the Networking and Telecommunications Business Office at extension 4541.
• If you need to change or add a Campus directory listing contact the Networking and Telecommunications Business Office at extension 4541.
NOTE: Qwest and Campus Directories can also be found on line at www.isu.edu under Directories.

Telephone User Guides
• RolmPhone and PhoneMail user guides are found at the beginning section of your campus telephone directory.FACs and Calling Cards
• Forced Authorization Code (FAC) are University issued authorization numbers allowing users to place long distance or directory assistance calls from anywhere on-campus.
• Calling Cards are University issued authorization numbers allowing users to place long distance calls from off-campus for use while out of town on work related business. These cards are issued to the University by long distance carriers.
• Call the Networking and Telecommunications Business Office at extension 4541 for information about obtaining a FAC or calling card.
NOTE: These codes should not be shared or left where others may see them. Calling Card codes should be treated like any credit card number.

Cellular Telephones
   The State of Idaho Department of Administration has a contract for cellular telephones. The Telecommunications Department is the agent for the contracted vendor in our geographic region. Contact the Networking and Telecommunications office at 4541 for further details.

Dialing Instructions

Dialing On-Campus Numbers From On-Campus.
• Dial the four digit extension number.

Dialing On-Campus Numbers From Off-Campus.
• For Pocatello Campus, if the extension number falls between 2000-7699 dial 282 + the extension number.
• For Idaho Falls Campus, if the extension number falls between 7700-7999 dial 282 + the extension number.
(Other extension numbers can only be dialed from on-campus.)

Dialing Off-Campus Numbers From On-Campus
Local Calls
• Dial                                      8 + number
The local calling area includes American Falls, Arbon, Arco, Ashton, Bancroft, Blackfoot, Dayton, Downey, Driggs, Felt, Firth, Franklin, Grace, Grays Lake, Holbrook, Howe, Idaho Falls, Inkom, Irwin, Island Park, Lava Hot Springs, Lewisville, Mackay, Malad, McCammon, Menan, Montpelier, Moore, Paris, Pocatello, Preston, Rexburg, Rigby, Ririe, Riverside, Roberts, Rockland, St. Anthony, Shelley, Soda Springs, Tetonia, Thatcher, Victor and Wayan.

Toll Free Calls
• Emergency Calls                  911
• Local Calls                          8 + Number.
• 800, 855, 866, 877, 888       8 + 1 + 8xx + Number
• Idaho Road Report              8+511
• Idaho Relay Service             8+711
• Idaho Dig Line                     8+811
• Idaho Care Line                   8+211

Long Distance Toll Calls
• University FAC/BENGALNET Continental U.S., Alaska and Hawaii.
                                              9 + FAC + 1 + Area Code + Number
• University FAC/BENGALNET International.
                                              9 + FAC + 011 + Cnty Code + Number
• Directory Assistance.
                                              9 + FAC + 1411

Per Call Blocking
   If you are concerned with privacy, and would like to block your call from displaying calling party identification, we have provided a call-by-call method to block your phone number from being displayed.
   Normally, to place an outside call, you pick up the handset and dial the access code 8 for local calls, or 9 for long distance calls. To block your call from displaying calling party identification, pick up the handset and dial 67 before the access code 8 or 9.

Personal Phone Calls
   If you need to make a personal long distance telephone call, you may do so by using a personal calling card.
  (Do not use your University issued FAC or calling card for personal use.)

• Making a personal long distance phone call using the Universities long distance company may be done by:
    Dial  8 + 1 + Area Code + Number (You will be asked for your AT&T, Qwest or major credit card number. The call will be billed direct to you.)
• Accessing your personal long distance telephone company may be done in one of three ways.
  1) If your carrier uses a 1010xxx type of access:
      Dial  751 + 1010xxx + 0 + Number
  2) If your carrier uses a 800, 855, 866, 877, or 888 type of access:
      Dial  8 + 1 + 8xx + Number
  3) If your carrier uses a local number:
      Dial  8 + Number

Direct inward system access (DISA)
   DISA is a service offered by Telecommunications allowing users to access campus dial tone from any touch-tone phone in the local calling area. If you are at home and need to check your PhoneMail for messages or need to make a long distance call billed to your university account, you can do so by using DISA.

        NOTE: DISA access requires the use of a true touch-tone phone.  Many phones on the market today have a push button                     dial pad, but are pulse code not touch-tone.

DISA- Getting Campus dial tone:
• Dial 282-0172, it will ring once, you will then hear two beeps, enter your FAC, you will hear three beeps followed by Campus dial tone- your in. Once you receive Campus dial tone proceed to make a call as if you were originating it from your office on campus.
• Making a DISA Long Distance Call:
Follow normal procedures for placing a call from your Campus phone: Dial 9 + FAC + 1 + Number.
• Accessing PhoneMail through DISA:
Dial 6900, enter your extension number + # then enter your password + # you should now be in your mail box.

RolmPhone User's Guide

PLACING CALLS
• Pick up handset, listen for dial tone, dial number.
• Or, do not lift handset, press line button, listen for dial tone and dial number. When the called party answers, pick up the handset.
• Or, if you have a two-way speaker phone (two-way speakers are not available on RolmPhone 120), do not lift handset, press line button, listen for dial tone and dial number. When the called party answers, face the phone and speak normally. You may pick up the handset at any time during the conversation.
Note: If you are using your handset in a normal conversation, you may activate the speaker function at any time by pressing the speaker button on your phone and replacing the handset in the cradle. You can continue the conversation using the speaker function.

RECEIVING CALLS
• When phone rings, pick up the handset and you will be connected to the caller (it is not necessary to push line button first). Do not push the line button after picking up the handset, you will disconnect the party you are talking to.
• Or, if you have a speaker phone (not available on RolmPhone 120), do not pick up the handset, press the line button, face the phone and speak normally. You may pick up the handset at any time during the conversation.

HOLD
Allows you to temporarily hang up a line, either to take a call on another line, or to attend to another matter.
• PUT A CALL ON HOLD
1: Press ‘hold’ button
2: Hang up
• TO RECONNECT
1: Press line button of call that is holding
2: Pick up receiver

TRANSFER
Allows you to transfer a call to another extension, or to the switchboard.
• TO TRANSFER A CALL
1: Press ‘transfer’ button
2: Dial transfer-to extension number (or 0 for ISU operator)
3: Announce call to the person you are transferring the call to
4: Hang up
• RECONNECT IF TARGET EXTENSION IS BUSY
1: Listen for busy signal
2: Press ‘connect’ button
3: Inform calling party that the extension is busy

CONNECT
Allows you to reconnect to a party you have tried to transfer, or puts a current call on hold while you connect to a camped-on call. You may alternate between callers using connect. (Also, see Consultation Call.)

SAVE & REPEAT
Allows you to save a number you have just dialed so that you can redial the number later. This feature works on internal and local calls, it does not work in conjunction with FAC or long distance dialing.
• TO SAVE A NUMBER
1: Get dial tone
2: Dial the number
3: Press ‘flash’ # 4
4: Hang up
• TO REDIAL
1: Get dial tone
2: Press # 7

STATION SPEED
Allows you to store frequently called numbers, up to 9, for instant recall.
• TO SET A SPEED NUMBER
1: Get dial tone
2: Press # # 3
3: Enter an index number, 1-9, on your keypad
4: Enter the number you want to store. If it is a local, off-campus number, remember to press 8 + number, or if long distance, 9 + FAC + number.
5: Hang up
• TO USE A STORED NUMBER
1: Get dial tone
2: Press # 3
3: Enter, on the keypad, the index number you stored the number on
If you have PhoneMail and a MSG WTG button on your phone, you may store the PhoneMail access number under Station Speed Index 0.
• SET UP PHONEMAIL MSG WTG BUTTON
1: Get dial tone
2: Press # # 3
3: Press the index number ‘0’ on your keypad
4: Enter 6900
5: Hang up
• TO ACCESS PHONEMAIL WITH MSG WTG BUTTON
1: Get dial tone
2: Press MSG WTG button
3: Wait for PhoneMail prompts

CAMP-ON
Allows you to stay on the line after hearing a busy tone and listen to Music-On-Hold until the called line becomes available.
• TO CAMP-ON A BUSY LINE
1: Listen for busy signal
2: Wait for music and stay on the line
3: When called line becomes idle you will hear ring back
• TO CANCEL CAMP-ON
1: Hang up
If you attempt to camp on a busy line that already has someone else camped-on, the normal busy tone will change to a fast busy tone. Hang up and try your call later. Only one user can camp on a line at a time.

CALL-BACK CAMP-ON
Allows you to camp-on a busy line without remaining on the line, freeing you for other work.
• TO SET CALLBACK CAMP-ON
1: Listen for busy signal
2: Press ‘flash’ # 1
3: Hang up
• WHEN THE CALLED LINE BECOMES IDLE
1: Your phone will give a long ring
2: Pick up the handset
3: You will hear the called extension ring back

CONFERENCE CALL
Allows up to 8 parties to participate in a single conversation. Call the first party, then see the following steps to add additional parties to the conversation. (When there are more than two outside parties in the conference, the quality of the connection cannot be guaranteed.)
• CONFERENCE CALL SETUP
1: Originate first call, ask party to hold
2: Press ‘flash’
3: Dial second party
4: When party answers, press ‘flash’ * 4. You will be connected in a multiple party conference call at this point.
5: To add additional parties, follow steps 2-4, ask them to hold and continue until all parties have been called.
• TO DROP LAST PARTY FROM CONFERENCE
If any party you try to add is busy or does not want to participate in the conference:
1: Press ‘flash’ * * 4

CONSULTATION CALL
Allows you to talk privately to a second party while the first party remains on “soft hold.”
• TO ORIGINATE A CONSULTATION CALL
1: During a conversation, press ‘flash’
2: Dial second party
3: Carry on a private conversation with second party (Flash puts the first party on a “soft hold.”)
4: Press the connect button to switch back to first party (Now you have the second party on “soft hold.”)
5: You may continue to switch back and forth by pressing the connect button as many times as you want until one of the parties hangs up.

TO ANSWER A CAMPED-ON CALL
1: You’ll hear a beep in your earpiece while on a call
2: You’ll also see your CALL WTG lamp flash
3: Ask first party to hold
4: Press the ‘connect’ button
5: Speak to the second caller
6: Press ‘connect’ again and you’ll be connected to the first caller
7: You may continue to switch back and forth between calls until one of the parties hangs up.

REP DIAL
Allows you to program blank buttons on your phone to perform features or dial numbers for you.
• TO SET A REP DIAL BUTTON
1: Get dial tone
2: Press * 5 6 6
3: Press the feature button you want to set
4: Enter digits or feature code (to add a delay to your sequence, press ‘hold’ for a six second delay)
5: Hang up
• TO USE REP DIAL
1: Press feature button you set
2: Or, get dial tone and press feature button

CALL PICKUP
Allows you to answer a call ringing at another extension, when you know the ringing extension’s number.
• TO PICK UP A CALL
1: When phone begins ringing, pick up your own phone and get dial tone
2: Dial * 3 + extension of line ringing
3: You now have the call from the other extension on your phone

GROUP PICKUP
Allows you to answer a call ringing in your pre-assigned group without knowing the line’s extension number.
• TO PICK UP A CALL IN YOUR GROUP
1: When phone begins ringing, pick up your own phone and get dial tone
2: Dial * * 3
3: You now have the call on your phone
Note: Group pickup must be programmed by Telecommunication’s software. Call the business office to request this service — at no charge.

CALL FORWARD
Allows you to have your calls ring at another extension or have PhoneMail answer your calls for you.
• TO FORWARD YOUR CALLS
1: Get dial tone
2: Press # 9 + extension you want to take your calls
3: Or, # 9 + 6901 if you want PhoneMail to take your calls
3: Hang up
4: Note the rapid flash on your line button lamp
• TO CANCEL FORWARDING
1: Get dial tone
2: Press # # 9
3: Hang up
4: The line button lamp is no longer flashing

PARK
Allows you to transfer a call to another extension and place the call on hold there. Park is convenient when you have tried to transfer a call to a busy extension, and the calling party wants to be placed on hold. You are actually camping the call on the busy extension.
• TO PARK A CALL
1: You have a call you want to park on another line
2: Press ‘flash’ * 6
3: Dial extension number of line where you want the call to be parked
4: Hang up

PRIVACY
Allows you to prevent calls from being parked or camped on your line before or during an important conversation.
• TO ACTIVATE PRIVACY
1: Get dial tone
2: Press # 2
3: Or, if you are currently in a conversation, press ‘flash’ # 2
4: Continue conversation

RING TONES
Allows you to change the tone of your telephone’s ringer. In a large office this is ideal to distinguish which phone is ringing.
• TO SET RING TONE
1: Get dial tone
2: Dial * 572
3: Listen to ring tone
4: Press each number 1-8 on the keypad and listen for associated ring with that index number
5: Hang up when you are satisfied with tone

PhoneMail User's Guide

GENERAL
PhoneMail is a voice storage and message system. It will answer your calls for you, take messages, forward messages, and give personal greetings and information. PhoneMail is integrated into the digital telephone system and temporarily stores all information in a digital format on fixed disk. We cannot back up or store greetings or messages. Each mailbox is unique and private and is associated with an extension number. PhoneMail is offered to faculty and staff at no cost. To request PhoneMail, call the Networking and Telecommunications Business Office at extension 4541.

To Reach PhoneMail Home State From On-Campus:
1: Dial 6900
2: Listen to prompts and follow instructions
a) If you are calling from your own extension enter #; if you are calling from another extension, enter your extension number, then #.
b) Enter your password, then #. (Your password is the same as your extension number until you change it.)
3: Listen to prompts, follow instructions, and choose an option:
a) You may listen to your messages <3>
b) Record a message <1>
c) Change your answering options <8>
d) Change your mailbox options <9>
e) Transfer out of PhoneMail <7 + 0>
f) Disconnect <7 + 6>

To Reach PhoneMail Home State From Off-Campus:
1: Dial 282-0172
2:Wait for answer and acknowledgment tone
3:Enter your 6-Digit FAC Code
4:Dial 6900
5: Proceed as instructed above

Change Password:
From home state, push <93>, follow the prompts.

Change Personal Greeting:
From home state, push <81>, follow prompts.

Change Name:
From home state, push <84>, follow prompts.

Answering Options:
From home state, select <8> and you may change any one of 4 personal options:
<1> Create or change a personal greeting.
<2> Change answering mode, which determines if PM will answer your phone or not and if you want callers to be able to leave messages.
<3> Change your personal referral extension. In the event that you select not to take messages, but want callers to receive a greeting and then be transferred to another extension. This is also the number callers will be transferred to if they need immediate assistance.
<4> Record or change your subscriber recorded name. When you leave messages at other extensions, your recorded name lets the receiver know who has called. This is in addition to PhoneMail giving your extension number. Also, when you deliver messages to other mailboxes, you will hear their recorded name and PhoneMail will give their extension number for verification.

Mailbox Options:
From home state, you can select <9> to change your mailbox options
<1> Create or change a Distribution list. Allows you to set up groups of extensions that will receive a message when you send it. This is ideal for department heads or secretaries who want to send a message to everyone in the department.
<2> PhoneMail Prompt Level, allows you to change the prompt level from detailed to brief. Once you become familiar with PhoneMail you will want to select abbreviated prompts.
<3> Password, allows you to change your password so that your mailbox cannot be accessed by others.

Listen To Messages:
From Home State, push <3> to listen to your messages - follow the prompts. If you have a MSG WTG lamp on your phone, it will flash when you have a message. If you do not have a lamp, you can tell if you have a message by picking up the handset and listening to your dial tone. If it is interrupted once every second, then you have a message(s) waiting.

While listening use the following Control Features:

SPEED CONTROL
Decrease Speed 7
Increase Speed 9

VOLUME CONTROL
Decrease Volume 8
Increase Volume 5

MESSAGE CONTROL
Skip Header 3
Play message 3
Stop message *
Continue message 3
Replay message *73
Replay header *77
Replay last few words *78
Skip next few words *98
Skip to end of message *93
Skip to next message *2
Reverse to previous message *72
Skip to next queue *91
Save message *4
Delete message *6
Stop message return to Home *7#
End PhoneMail session *76

Record and Sending Messages:
From Home State, push <1>, follow prompts to send a message to another PhoneMail mailbox.

While recording use the following Control Features:

Skip Instructions, begin recording 1
Pause or Stop *
Continue after Pause or Stop 1
Stop recording, start recording over *61
Stop recording, delete recording *6#
Stop recording, replay your recording *73
Stop recording, replay last few words *78
Finish recording, address recording *#
End PhoneMail session *76

Recording and Sending a Message Without Going to Home State:
1: Get dial tone
2: Dial 6902
3: Follow prompts

3Com NBX Business Telephone System

Making Calls
-Local Calling Area Dial 88 + 7-Digit Number
-Long Distance 89 + FAC+ 1+ 10-Digit Number
-Campus 8 + 4-Digit Extension
(The 3Com Phone System has to tandum trough the ROLM
Phone System before a call is completed. This increases the
call connection time, but is necessary so the systems can talk
to each other thus providing a seamless integration for
callers.)

Hold a Call
To place a call on hold, press Hold. To return to the call,
press the Line button where the call is being held.
The indicator light to the left of a line on hold blinks slowly.

Transfer a Call
1. While you are on a call, press Transfer.
2. Dial the number you want to transfer the call to.
3. For a “Blind Transfer”, as soon as you hear ringing press
Transfer again to release the call, or for a controlled transfer,
wait for the called party to answer the phone, announce the
call, press Transfer again.
(At any time you want to cancel the transfer, press the Line
button the call originally came to you on.)

To Transfer a Caller to VoiceMail
1. Press the Transfer to VoiceMail button.
2. Enter the extension number of the VoiceMail box you want
to send the call to.
3. Hang up the phone.

To Send Inbound Calls to VoiceMail
While your phone is ringing, Press FWD MAIL, the lamp next
to the button will light, and the call will be redirected to your
VoiceMail greeting.
Or
When you step away from your desk and you want to
send callers to VoiceMail immediately (instead of
waiting for the ring-no-answer timeout) Press the FWD
MAIL button on your phone, the lamp will light indicating
callers will be directed to VoiceMail.
To remove forwarding, Press the FWD MAIL button.
The lamp next to the button should extinguish.

Conference Calls
1. While you are on the first call, press Conference.
2. Place a call to another party, wait for that party to
answer, and then press Conference again.
3. Repeat steps 1 and 2 to add more parties.
4. If you reach a party that cannot talk, does not answer or is
busy, press the Conference Drop button and the last call
attempt will be dropped.
A conference can include up to four parties, either internal or
external, as long as there is at least one internal party. The
conference ends when the last internal party hangs up.
To place a conference call on hold, press Hold. The
other parties can still talk to each other, but they cannot
hear you.
To transfer a conference call, press Transfer. Dial the
number to which you want to transfer the call, and as
soon as you hear ringing, press Transfer again.

Paging
You can use the NBX Business Telephone Speaker as a
paging system by picking up the handset and dialing the
Internal Paging Feature Code 620 Your announcement will be
broadcast through the speakers of all NBX Business
Telephones in the system.
(Note: Paging only works within the Cont Ed Bldg)

Call Forward
1. From your computer browser enter http://134.50.84.220
2. Select User
3. Your UserName is the same as your extension
number. Your Password is your default VoiceMail
password, unless you have already changed it. Your
VoiceMail password should be changed when you set
up your VoiceMail box the first time. If your password
has not been changed, do so now, or anyone will be
able to access your VoiceMail and personal telephone
settings.
4. Select the Call Forward tab.
5. Set your forwarding the way you want it.
(Note: 4 Rings is about 20-25 seconds and is the
traditional/default setting.)

Call Park
1. While you are on a call, press the Park Access
button or if Call Park is not assigned to an Access
button on your telephone, press the Feature button
and dial the Call Park Feature Code 444.
2. Dial one of the Call Park extensions: 6400-6403
The call is parked until retrieved or until the caller hangs up.

Retrieve a Parked Call
From any NBX telephone, dial the Call Park extension to which
the call was parked.Hands Free Answer on Intercom
Press Hands Free. When a call arrives, a tone sounds, and
the speaker phone is activated.
(Note: Hands Free only works on NBX Phone to NBX Phone
internal calls.)

Call Pickup
1. Pick up the handset, press the Pick button or if Call Pick Up
is not assigned to a button on your telephone, press the
Feature button and then press 455 for a direct call pickup or
456 for a group pickup.
2. Enter the extension or group number as required.

Volume Adjustment
You can raise or lower the telephone volume:
Handset — Lift the handset off the hook and
press the louder or softer volume control button
repeatedly until you hear the preferred volume.
Speaker — Press Speaker, then press the
louder or softer volume control button repeatedly until
you reach the preferred volume.
Ringer — Press the preferred volume control button
while the telephone is ringing.

Mute a Call
While you are using the handset or speaker phone, press the
Mute button. You can hear the caller, but the caller cannot
hear you. To enable the microphone, press Mute again.

Flash
The Flash button is used to activate features on remote phone
systems, such as the ROLM telephone system. Flash is the
same thing as depressing the hang up button on your
telephone at home. In a computerized phone system you
should always use a Flash button. Depressing the hang up
button, even instantaneously, may disconnect the phone.

Release
The Release button releases or hangs up the phone. This is
helpful when dialing several numbers in sequence. You can
use the Release button instead of hanging up the hand set
each time.

3Com NBX Voice Mail

When you first get your new 3Com NBX phone, you will
need to set up your VoiceMail box.
1. Press the MSG button on your phone. Follow the
prompts to create a Personal Name, Personal Greeting,
and Password. The default password is the same as
your extension/mailbox number.
2. From your computer browser enter http://134.50.84.220
3. Select User
4. Your UserName is the same as your extension
number. Your Password is your VoiceMail password.
5. Select the Call Forward tab.
6. Set your forwarding to VoiceMail with the number of
rings you want your phone to ring before your personal
greeting answers the phone for you.
(Note: 4 Rings is about 20-25 seconds and is the
traditional/default setting. Using the FWD MAIL button
on your phone overrides the ring-no-answer setting)

Access Your Messages from Your NBX Telephone
The lamp next to your MSG button will be on if you have
messages waiting to be listened to.
1. Pick up your handset and press MSG.
2. Enter your password and press #. (The default password is
the same as your extension number).

Access Your Messages from Any NBX Telephone
1. Pick up the handset and press MSG.
2. At the password prompt, press *.
3. When prompted, enter your extension number.
4. Enter your password and press #.

Access Your Messages from an External Telephone
1. Dial your own phone number. After 4 rings voice mail will
answer. During the greeting message, press *. When
prompted, enter your extension number and password, and
then press #.
Or
Dial your company’s Automated Attendant, if they have one.
During the greeting press * * When prompted, enter your
extension number and password, and then press #.
-If your receptionist answers, ask to be transferred to
your phone extension. After 4 rings voice mail will answer.
During the greeting message, press *. When prompted, enter
your extension number and password, and then press #.

Mailbox Options
1. Pick up your handset and press MSG.
2. When prompted, enter your password.
3. Press 9 to select these options:

-Press 1 to change your name announcement or
personal greeting.
-Press 2 to change your password.
(See the next section.)
-Press 3 to create or edit group lists.
-Press 4 to set up Off-site Notification options.

Change Your Voicemail Password
1. Pick up your handset and press MSG.
2. When prompted, enter your password.
3. Press 9 for mailbox options.
4. Press 2 to select the Change Password option.

Forward Incoming Calls Directly to Voice Mail
Press the FWD MAIL button on your NBX telephone.
While FWD MAIL is active, incoming calls ring once before the
system forwards them.

Message Playback Options
While listening to a message, you can:
-Press 1 to listen to the first message.
-Press 2 to save the current message.
-Press 3 to delete the current message.
-Press 4 to reply to the sender of the current message.
-Press 5 to forward the current message.
-Press 6 to hear date, time, and sender information.
-Press 7 to skip back 5 seconds in the current message.
-Press 8 to pause the current message.
-Press 9 to skip forward 5 seconds in the current
message.
-Press # to skip to the next message.
-Press * to exit to the main menu.

Forward a Message
1. While you are listening to the message, press 5.
2. The system prompts you to enter an extension or group
number. You can add as many destinations as you want.
3. After you have entered all the destinations, press # to
begin recording a forwarding comment.
4. When you finish recording the comment, press # for
more options, or hang up.