ISU Cares Customer Service Program

ISU Cares is a feedback program regarding positive experiences with university employees and departments. We also welcome concerns about customer service, diversity and inclusion issues, or any other suggestions for improvement at Idaho State University.


We thank all of our ISU Cares Award Recipients for their excellent service!

ISU Cares Survey

2016 ISU Cares Annual Awards

2016 ISU Cares Awards - Meridian pictures

Monthly winners


Noreen Wilde works as a Copy Center Technician in the Copy Center. She has worked at ISU since 2008. She received a degree in Interior Design from Ricks College. In her spare time she enjoys scrapbooking, card making, crafts, sewing, cooking, spending time with family, and her 10 grandchildren. Noreen is being recognized for the over and above fantastic job she carried out for a customer. The booklet-maker in the Copy Center that is used to print programs was broken, and Noreen kindly took it upon herself to hand staple 200 books for an event taking place that evening. Her work did not go unnoticed, and the customer greatly appreciated her efforts. Thank you Noreen, for your excellent customer service.



Steve Thomson is a Postal Service Coordinator and has worked at ISU for the past 5 years as a Mail Courier, Mail Sorter, Mail Handler, Mail Center Window Clerk, Copy Technician, Copy Center Office Technician, and Postal Service Coordinator. He is currently working on a degree at ISU. In his spare time he enjoys tinkering with his ’74 VW Beetle and watching horrible low budget “B” movies. Steve is being recognized for going the extra mile to help a student whose payroll check was returned because of his mailing address. Thank you Steve, for your excellent customer service.


Jen Miesch works as an Assistant Director/Clinical Coordinator in Counseling and Testing. She has worked at ISU for 5 ½ years. She received a Ph.D. in Counseling Psychology from University of Oregon, a M.A. in Counseling Psychology from Lewis & Clark College, and a B.A. in Biology from Berea College. In her spare time she enjoys camping, hiking, gardening, and spending time with family and friends. Jen is being recognized for helping her colleagues and often taking extra duties and responsibilities to support them. She goes out of her way to support ISU students who suffer from significant distress that, at times, puts their academic future and quality of life at risk. Thank you Jen, for your excellent customer service.

Kristine McCarty is the Director of Undergraduate Studies in the College of Business, and has worked at ISU for the past 1 ½ years. Prior to that, she was a graduate assistant for the MBA program. As an undergraduate she worked in various CPI/work study positions across campus. She received an Honors Bachelor of Arts in Anthropology with a minor in Marketing. This summer she will complete her Master’s degree in Business Administration, both from ISU. Kristine is being recognized for thinking out of the box to help an international student graduate. Her nominator indicated that “I’ve been impressed many times by Kristine’s ability to consider a variety of options on the fly and always come up with one that best serves the student. She is absolutely amazing at analyzing situations and resolving problems.” In her spare time she enjoys running and hiking with her husband, and their dogs Padfoot and Odin. Thank you Kristine, for your excellent customer service.

Greg Stowell works as a Financial Technician in the Biology Department. He has worked at ISU since September 2012. He received a MBA at Colorado Technical University. In his spare time he enjoys spending time with his family, being in the outdoors, and reading. Greg is being recognized for going out of his way to serve our students. He is a pleasure to work with, and understands that going the extra mile may be the difference of how a student views our policies and procedures that may seem very cumbersome. He always seems to make it a positive experience. Thank you Greg, for your excellent customer service.





Bobette Underwood was the Fall 2016 semester winner. She works as a Financial Technician in Payroll, and has worked at ISU for 32 years. In her spare time she enjoys spending time with her grandchildren and family. She is also a faithful bengal fan, and enjoys watching ISU games, reading, and crocheting. Congratulations Bobette! 

Idaho State University is committed to providing good service to all our customers, internally and externally. Since January 2009 we have awarded:

ISU Cares Customer Service Awards

view a list of all employees who have been recognized for their exemplary service since 2009

ISU Cares Survey

ISU Cares customer service survey

access our ISU Cares online feedback form.


Swanson Arch

see a list of websites to access the online survey and to see where the survey boxes are located in Meridian, Idaho Falls, and Pocatello.

We would like to thank ISU Credit Union for their continued support of our ISU Cares Program! They provide us with $15 Visa cards each month to help us thank our monthly ISU Cares "Spot" award winners, support our ISU Cares Department of the Year awards, ISU Cares Division yearly awards, and our Employee of the Year awards!


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