ISU Cares Customer Service Program

ISU Cares is a feedback program regarding positive experiences with university employees and departments. We also welcome concerns about customer service, diversity and inclusion issues, or any other suggestions for improvement at Idaho State University.


We thank all of our ISU Cares Award Recipients for their excellent service!

ISU Cares Survey

2016 ISU Cares Annual Awards

2016 ISU Cares Awards - Meridian pictures

Monthly winners


Jeremy Johnson has worked in Facilities since June 2015. He started as a Maintenance Craftsman Sr. at Holt Arena, and is currently a Maintenance Craftsman Sr. for Facilities. In his spare time he enjoys fly fishing, riding motorcycles, and spending time with his wife and 2 children. Jeremy is being recognized for the excellent customer service he gave when there was a leaking ceiling in the College of Technology. After the ceiling was repaired, he graciously replaced several damaged ceiling tiles and even replaced burnt out light bulbs. After that he cleaned up all the debris that fell on the furniture and floor. Thank you Jeremy, for your excellent customer service.



Michelle Smith works as a Project Manager/Coordinator in Facilities Services, and has worked at ISU since 2014. She attended Westminser College. Michelle is such a great asset to the Facilities team, and is always willing to go above and beyond for her fellow co-workers. She addresses any issues that arise with her full attention and makes you feel like she completely understands your situation/problem. She handles things professionally and promptly. She thinks outside the box when there is not a traditional solution. Michelle wears a lot of different hats in her current position and handles them all with ease. In her spare time she likes to spend time outside watching her son play basketball and baseball. Thank you Michelle, for your excellent customer service.


Angie Dangerfield has worked at ISU since August 2015 as a University Business Officer in the College of Arts and Letters. Angie has a Bachelor's degree in Consumer & Community Studies with an Economics Minor from the University of Utah. In her spare time she enjoys hanging out with her two boys Finn (age 9) and Cormac (age 6).  She loves reading books, watching movies, cooking, running, hiking, and dancing! Angie is being recognized for her helpfulness and assistance in the paperwork process of hiring speakers for the Frank Church Symposium. She is always kind and professional every time she is needed and takes the extra time to make sure employees have what they need. Thank you Angie, for your excellent customer service.

Rose Niles has worked in Counseling and Testing for the past 7 ½ months as a Staff Psychologist. She received a Master of Arts-Counseling & Guidance, Louisiana Tech University (2014) and Doctor of Philosophy-Counseling Psychology, Louisiana Tech University (2016). In her spare time she enjoys hiking, cooking, and spending time with her dog, Jacki. Rose is thorough and does an excellent job in Counseling & Testing. She can be counted on to maintain a positive attitude, along with being consistently cheery. She is able to help her colleagues cope with the challenges of supporting ISU’s students who are struggling with, at times, quite profound concerns. Thank you Rose, for your excellent customer service.

Dr. Ron Solbrig currently works as the Director/Physician at the ISU Health Center. He started working at ISU with Family Medicine Residency (1993-1995), then worked in the ER at Bannock Hospital and taught on the side in the PA program and Family Medicine. He was full time faculty (1998-2006) with the residency, and worked with Dr. Force in clinical research. He received a BA in Chemistry from Northwestern University, a MD at the University of Washington, Family Medicine Residency – Casper, Wyoming, and Faculty Development Fellowship - University of Washington. He loves outdoor activities like hiking, snowshoeing, and camping. He is a member of the Camarata singers, and also enjoys racquetball, riding mountain and road bikes, and skiing. Dr. Solbrig is being recognized for helping a staff member that was snowed in at his home in Idaho Falls and making sure his prescription was directed to a pharmacy in his neighborhood. He is truly dedicated to student and staff health support. Thank you Dr. Solbrig, for you excellent customer service

Stephanie Harris works as a Technical Records Specialist in Facilities Services. She worked 6 years as a student employee, and almost 1 year as a full-time employee for Facilities Services. She received a BA in Education, a BA in Music, and a masters of Education degree, all from Idaho State University. She enjoys going for long walks, enjoying nature, and being outdoors. Stephanie is being recognized for her quick response to a problem, and notifying the right people to help. It was almost closing time, but she was very polite and friendly. Thank you Stephanie, for your excellent customer service.



Bobette Underwood was the Fall 2016 semester winner. She works as a Financial Technician in Payroll, and has worked at ISU for 32 years. In her spare time she enjoys spending time with her grandchildren and family. She is also a faithful bengal fan, and enjoys watching ISU games, reading, and crocheting. Congratulations Bobette! 

Idaho State University is committed to providing good service to all our customers, internally and externally. Since January 2009 we have awarded:

ISU Cares Customer Service Awards

view a list of all employees who have been recognized for their exemplary service since 2009

ISU Cares Survey

ISU Cares customer service survey

access our ISU Cares online feedback form.


Swanson Arch

see a list of websites to access the online survey and to see where the survey boxes are located in Meridian, Idaho Falls, and Pocatello.

We would like to thank ISU Credit Union for their continued support of our ISU Cares Program! They provide us with $15 Visa cards each month to help us thank our monthly ISU Cares "Spot" award winners, support our ISU Cares Department of the Year awards, ISU Cares Division yearly awards, and our Employee of the Year awards!


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Pocatello, Idaho, 83209

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