ISU Cares Customer Service Program

ISU Cares is a feedback program regarding positive experiences with university employees and departments. We also welcome concerns about customer service, diversity and inclusion issues, or any other suggestions for improvement at Idaho State University.


We thank all of our ISU Cares Award Recipients for their excellent service!

ISU Cares Survey

2016 ISU Cares Annual Awards

2016 ISU Cares Awards - Meridian pictures

Monthly winners

Lindsey Nye has worked as a student groundskeeper in Facilities for the past 1 ½ years. She is currently a student at ISU, but in her spare time she enjoys boating, hiking, and sports. Lindsey is being recognized for her hard work in keeping the grounds clear of snow in the winter and the weeds pulled in the summer. It was a challenging winter, and Lindsey and the grounds crew were out in the worst of it. It’s important to keep the sidewalks free of snow for the elderly patients that are walking and getting from the parking lot (R9) to the clinic. The lot was well maintained and the sidewalk from the parking lot to building #68 was always quickly plowed or shoveled. Thank you Lindsey, for your excellent customer service you provide at ISU.


Angie Godfrey has worked at ISU since July 2014 as an Idaho Regional Math Specialist in the College of Education. She received a bachelor’s degree in Education from BYU and master’s degree specializing in Curriculum, Instruction, and Assessment. Angie is being recognized when recently she went into the mail center to drop off several packages. She was very courteous, friendly, and chipper, but she went above and beyond the call of duty when she came back in with milk shakes for those working in the mail center. It wasn’t solicited; it was done out of the kindness of her heart, and it meant so much to everyone who works here. Thank you Angie, for your excellent customer service at ISU.


Alida Van Etten has worked as a Technical Records Specialist in Purchasing since May 2016. She is being recognized for always being courteous and going above and beyond in her work. She can be relied upon to give needed information in a timely manner. She is a joy to work with, and is able to remain calm when there are technical issues. She has a friendly, helpful, and can-do attitude. In her spare time she enjoys spending time with her family. They like to hike, bike, snowboard, camp, fish, and explore Idaho. Additionally, she likes to garden, craft, and do puzzles. Thank you Alida, for your outstanding customer service.

Kimberly Gratiot has worked at ISU since October 2016 as an Administrative Assistant in the Accelerated Nursing Program at the Meridian campus. She graduated from Boise State University in May 2016 with a bachelor’s degree in Sociology. Kimberly is being recognized for her hard work, and is always open to answering questions from students. She is so diligent in making sure she is giving all the information needed on a daily basis. The nominator indicated that she has never met a staff worker like her who is so willing to help students. In her spare time she enjoys reading and spending time with her husband and two teen age boys playing games or just hanging out. She loves being in the mountains, so anytime she can get away and go camping, fishing, boating, swimming, trail riding, or hiking, she’s a willing participant. She also loves American history, so road trips are her favorite – she is the person that must stop at every single historical marker or attraction! Thank you Kimberly, for your outstanding customer service to ISU.


Chris Richardson has worked as an Administrative Assistant in the School of Nursing for the past 3 years. She received a degree in Computer Programming from a Technical School. In her spare time she enjoys reading, and being with friends. Chris is being recognized for her positive and upbeat attitude when she interacts with employees at the mail center. With all the changes at the mail center, she has handled them in an understanding, upbeat and positive manner. Thank you Chris, for your excellent customer service.


Shawn Bascom has worked at ISU since 1999, and is currently the Assistant Director of Admissions in the International Programs Office. He has also held positions as International Admissions Specialist, Study Abroad Coordinator, and International Student Advisor/SERVIS Coordinator. He received a bachelor’s degree in Music and a master’s of Public Administration, both from ISU. Shawn enjoys spending time with his wife, 3 boys, and a 4 year old daughter. He enjoys the outdoors, including camping, hiking, and water sports. He also enjoys music – singing, playing the piano, and jamming with his kids (they all play instruments). Thank you Shawn, for your excellent customer service.



Barbara Mayfield was the Spring 2017 semester winner. Barbara works as a Circulation Manager in the Library, and has worked at ISU for 39 years. She enjoys reading (of course!) and traveling. Congratulations Barbara!

Idaho State University is committed to providing good service to all our customers, internally and externally. Since January 2009 we have awarded:

ISU Cares Customer Service Awards

view a list of all employees who have been recognized for their exemplary service since 2009

ISU Cares Survey

ISU Cares customer service survey

access our ISU Cares online feedback form.


Swanson Arch

see a list of websites to access the online survey and to see where the survey boxes are located in Meridian, Idaho Falls, and Pocatello.

We would like to thank ISU Credit Union for their continued support of our ISU Cares Program! They provide us with $15 Visa cards each month to help us thank our monthly ISU Cares "Spot" award winners, support our ISU Cares Department of the Year awards, ISU Cares Division yearly awards, and our Employee of the Year awards!


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