Additional Implementation Resources
The TIGERi project is much more than just an IT project! It is an opportunity to examine our business processes to make them more efficient and effective. Business process decisions should be driven by how end users can best be served. Check out some tools that will help us through the implementation adventure.
Guiding Principles
Banner will be implemented as delivered
- Banner incoporates the best practices developed at many other institutions.
- ISU will adapt their business practices to conform to Banner.
- All instutional data will reside in the Banner database.
- Data standards will be followed by all departments.
Managing Expectations
- This project will change the way everyone interacts with the university.
- Change disrupts normal activity and is difficult to adjust to.
- Patience, perseverance, and creativity will be required from all of us.
To Find the Best Solutions, We Need to Think Outside the Box!
- We have an opportunity to re-engineer business processes to take best advantage of Banner functionality.
- We need to avoid the mentality that “We have to do it that way!” or “We’ve always done it that way.”
SunGard Consultants
- SunGard consultants will recommend best practice solutions.
- They worked in higher education before becoming consultants.
- Most were Banner experts before becoming consultants
- SunGard serves only higher education institutions
SunGard Tools
Implementation tips to guide us through the TIGERi implementation process.
University Community
- Keep an open mind.
- Have a positive attitude.
- Celebrate your success.
- You will get out of the Banner implementation what you put in — what effort are you willing to give?
- Discuss concerns.
- Anticipate weakness and develop a plan to deal with them.
- Escalate issues when necessary.
- Discuss concerns.
- Expect to be challenged and sometimes overwhelmed (remember this is temporary, as you learn more about the TIGERi system, it will become easier to use.)
Implementation Teams
- Take excellent notes during system education.
- Choose what parts of Banner you will go live with and what parts you will grow into.
- Start the report writing process early.
- Clean up the data that you want to convert NOW!
- Document decisions.
- Use your consultant and UDC Support Center, but do your research first.
- Get on SunGard listservs.
- Keep up with tasks assigned to you in between visits from your consultant.
- Expect to be challenged and sometimes overwhelmed (remember this is temporary, as you learn more about the TIGERi system, it will become easier to use.)
Support for Tigeri Systems
Tigeri integrated technology systems are supported by the IT Service Desk and a network of other resources.
Learn more: Pathway to Customer Service.
For assistance with software, hardware, or networking, contact the IT Service Desk.
help@isu.edu
208 282-4357(help)
Our customer service specialists will give all of your issues prompt attention and track them through resolution.