Enrollment Management: Go Team!
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Energy and enthusiasm rocked the air for the Enrollment Management TIGERi kickoff in January. More than eighty team members from Enrollment Management Services gathered for an overview of the ERP project’s goals and objectives with an emphasis on providing superior customer service.
When the Student Information System module of the TIGERi project is fully operational, students will be able to apply to ISU, receive Financial Aid and Scholarships, register for classes, and access academic advising all from a single point-of-entry. Faculty and departmental administrators will also benefit from streamlined access to relevant information.
By gathering all operations into a single location, we will be able to enhance services for students and improve efficiency. “We are customer driven,” stated Steve Neiheisel, associate provost for enrollment management, “As professionals, the TIGERi project helps us more effectively serve students, faculty, and staff — OUR customers.”
Advances in technology make it possible for ISU to do things and access information in ways that were not feasible in the past. With the TIGERi project, ISU is now poised to take advantage of these technological advances. Guest speaker, Jerry Bracken, software engineer from Brigham Young University (BYU), emphasized the danger of becoming dependent on inefficient or outdated processes. TIGERi’s integrated technology gives us the opportunity to evaluate our day-to-day operations and make changes based on procedural best practices. “Streamlining our operations requires all of us to find more efficient ways to operate the university,” stressed David Alexander, TIGERi project manager.
“Everyone in the Enrollment Management Division has a critical role. Some individuals serve on teams, but we also need others to keep the offices running by performing critical back-up functions,” stated Neiheisel, “TIGERi requires everyone’s help.
As a wrap-up, audience members watched “The Simple Truths of Service -- Inspired by Johnny the Bagger” by Ken Blanchard and Barbara Glanz. The film shows the way in which Johnny, a grocery bagger with Down syndrome, changed his store’s culture simply by slipping a positive saying into each customer’s bag. Everyone was left to think about how all of us at ISU will similarly be able to lend our creativity to the TIGERi project and give our customers more than they expect! Go to our website www.isu.edu/erp to watch “The Simple Truths of Service -- Inspired by Johnny the Bagger.”