Ask YOUR TigerGuide!
TIGERi will be bringing many exciting improvements to the Idaho State University campus by incorporating all human resources/payroll, finance, student, and financial aid information together in a secure, integrated, easy-access environment. This will mean BIG changes for everyone on campus. To help answer questions and facilitate these changes, TigerGuides in all departments of the university will be available to provide assistance.
Members of this group will receive special training. This will prepare them to fulfill a number of important functions:
- Answer basic questions about TIGERi
- Provide assistance when asked about tasks using the new technology commonly performed within their departments
- Help spread the word about TIGERi events
- Provide feedback to project staff about training efforts, and communicate suggestions for improvement
For more specialized questions, the IT Service Desk is ready to help. When necessary, they will also call on subject matter experts (i.e. HR, Financial Aid, Finance, Student Information, etc.) and other IT specialists to provide solutions as quickly as possible.
The TigerGuides will be integral members of the Information Technology (IT) Service Desk Pathway to Customer Service, which is designed to provide students, faculty, and staff with helpful resources when they need assistance. “The TigerGuides are only one component of a larger project to provide improved customer service throughout the campus,” emphasizes Debra Shein, Manager of TIGERi Training. “More importantly they will help us communicate upcoming events, serve as resources for their departments, and will help achieve our goal of 100% customer satisfaction.”
TigerGuides will be attending workshops next week to help them prepare for the adventure ahead. Additional training will be held regularly as the project moves forward to equip these valuable team members to guide department faculty and staff throughout the TIGERi implementation.
